Rider app help
Help for the GuyWay rider app: your account, booking, the ride, paying, fees, GuyWay for Business, and getting help.
GuyWay is Guyana's all-electric ride-hailing service, booked in the GuyWay app. Cars run 24 hours a day. Rides, SOS and urgent ride problems are handled 24/7; other messages get a reply within 4 hours between 08:00 and 22:00, or the next morning. WhatsApp +592 655-7775, email support@guyway.gy. The app is in English, Spanish, Portuguese, French and Dutch.
C1 Getting started
- Create your account
- Where GuyWay operates
- Payment methods
- If you lose the number you sign in with
- Account checkup
- Your account and settings
C2 Booking
- Book a car now
- Schedule a ride for later
- Recurring rides
- Book an airport ride
- Book and get help on WhatsApp
- Book a car by the hour
- Book a car for someone else
- Add a stop or change the drop-off
- Fares explained
C3 During the ride
- The pickup PIN
- Contact your driver
- Share your trip and trusted contacts
- Use SOS
- RideCheck
- Off-route alerts
C4 Paying
- Pay for your ride
- Tip your driver
- Receipts and invoices
- Add money to your GuyWay Credit
- GuyWay Credit and offers
- GuyWay One
- Split the fare
- CO2 avoided