Rider app help

GuyWay is Guyana's all-electric ride-hailing network, booked in the GuyWay app in Georgetown. Service and support run 24/7. WhatsApp +592 655-7775, email support@guyway.gy.

C1 Getting started

• Create your account
• If you lose the number you sign in with
• Where GuyWay operates
• Payment methods

C2 Booking

• Book a ride now
• Schedule a ride for later
• Recurring rides
• Book a car by the hour
• Book an airport ride
• Book a ride for someone else
• Add a stop or change the drop-off
• Fares explained

C3 During the ride

• The pickup PIN
• Contact your driver
• Share your trip
• Use SOS
• Off-route alerts

C4 Paying

• Pay for your ride
• Tip your driver
• Receipts
• CO2 avoided
• Promo credit

C5 Fees and policies

• Cancellation and no-show fees
• Cleaning and damage fees
• Riders under 18

C6 GuyWay for Business

• Set up a business account
• Export the statement

C7 Help and disputes

• Report a problem or dispute a fare
• Lost item
• Rate your driver
• Invite a friend
• Delete your account
• App problems