Every ride has a fixed fare shown in the app before you confirm. GuyWay has two rate cards and no others. Nothing changes with the hour, the weather or demand. The driver cannot ask for more.
Where you find it
The fare appears on the booking screen under the vehicle type, once the pickup and the destination are set. After the ride it appears on the ride screen and on the emailed receipt, with any adjustment on its own line.
Rate cards
| Rate card | Applies to | Base fare | Included | Then |
|---|---|---|---|---|
| City Ride | Every ride except to or from an airport | GYD 2,000 | The first 3 km | GYD 375 per additional km |
| Airport Ride | Rides to or from Cheddi Jagan International Airport or Ogle (Eugene F. Correia) Airport | GYD 18,000 | The first 34 km | GYD 360 per additional km |
Both airports use the Airport Ride card; every other destination uses City Ride. Fares are in Guyanese dollars. The app does not quote in any other currency.
Rules that apply
| Rule | Detail |
|---|---|
| No surge | The rate card is the only price, at any hour and on any day |
| Fixed before confirming | The fare on the booking screen is the fare charged, subject to the adjustments below |
| Taxes | Fares are inclusive of applicable taxes where the law requires it |
| Tolls and bridge fees | Added at cost with no mark-up. They are not included in the base fare |
| Hourly or event hire | Not priced in the app. Ask on WhatsApp at +592 655-7775 or write to partners@guyway.gy |
| Cash | Never for fares. Tips only |
What can change the fare after the ride
Section 5 of the rider terms allows an adjustment only in these cases.
| Case | What changes |
|---|---|
| You change the drop-off | Distance and time are recalculated on the same rate card |
| You add a stop | Distance and time are recalculated, and waiting at the stop may be charged |
| A significant detour you asked for | Distance is recalculated |
| Extended waiting caused by you | Waiting time is charged |
| A toll or bridge fee on the route | The fee is added at cost |
A cancellation fee of GYD 300, a no-show fee of GYD 500 and a cleaning or damage fee are separate charges, not fare adjustments. A fee from an earlier ride is added to a later fare and named on the screen before you pay it. See Cancellation and no-show fees and Cleaning and damage fees.
Note The fare belongs to the driver. GuyWay collects it as the driver's payment agent and deducts its published charges. This is why cash cannot be taken and why every fare is on a receipt.
Related: Book a ride now, Add a stop or change the drop-off, Receipts