During the trip, GuyWay compares where the car is with the route of your booking. When the car stays well away from that route for several minutes, or goes further out than your trip was going, GuyWay asks you whether everything is OK. This is one of the RideCheck check-ins.
Where you find it
You get a notification, Is everything OK?, and the ride screen shows the same question at the top of the trip. It is watched only while you are in the car, not on the way to the pickup.
Elements
| Element | What it does |
|---|---|
| I'm OK | Tells GuyWay the detour is fine, for example because you asked for it. The question closes |
| I need help | Alerts GuyWay at once, the same as holding SOS, and shows Call 911, Call operations and Share trip |
| This ride has left the planned route | The alert that stays on the ride screen while the car is off the route and the question is no longer open, with how long the car has been off the route. Its I asked for this button does the same as I'm OK |
Rules that apply
| Rule | Detail |
|---|---|
| A short turn does not count | The car has to stay off the route for several minutes |
| Common causes | Roadworks and closed roads |
| No answer | If you do not answer within a few minutes, GuyWay operations gets a ticket and may call you or the driver |
| Far outside your trip | If the car goes much further out than your trip was going, operations is told at once, and you are still asked |
| After I'm OK | If the car then goes much further off the route, you are asked again |
| Back on the route | The question and the alert close by themselves |
| Lost contact | If the car stops reporting its position while off the route, the alert says so |
| The driver | The driver gets the same notification in GuyWay Driver. Their answer never closes yours |
What to do
| Situation | Action |
|---|---|
| You asked the driver to go another way | Tap I'm OK |
| The road ahead is blocked | Ask the driver, then tap I'm OK |
| The driver will not explain, or you feel unsafe | Tap I need help, or hold SOS. See Use SOS |
| The fare is higher because of a detour you did not ask for | Report it from the ride under Report a problem or dispute a fare |
Note GuyWay does not publish the exact distance or time that raises the alert.
Related: RideCheck, Use SOS, Add a stop or change the drop-off, Report a problem or dispute a fare