Every fare is paid through the app. You choose a payment method before your first ride, and the fare is charged to it when the ride ends. Cash is accepted for tips only.
Where you find it
Open the app, tap your profile, then Payment. From there you can add a method, remove one and choose the default.
Elements
| Element | What it does |
|---|---|
| Add payment method | Opens the form for a card, MMG, Apple Pay or Google Pay |
| Saved methods | Every method you added, with the last digits of a card |
| Set as default | The method charged unless you pick another at booking |
| Remove | Takes the method off your account |
Methods accepted
| Method | Detail |
|---|---|
| Visa | Credit or debit |
| Mastercard | Credit or debit |
| MMG | Mobile Money Guyana, linked to your MMG account |
| Apple Pay | On an iPhone with a card in Wallet |
| Google Pay | On an Android phone with a card in Google Wallet |
| GuyWay for Business account | Rides billed to your employer's monthly statement, when you are a named rider on it |
Rules that apply
| Rule | Detail |
|---|---|
| No cash for fares | The driver cannot take cash for the fare. A driver who asks for cash is breaking GuyWay's rules. Report it on WhatsApp at +592 655-7775 |
| Tips | In the app for up to 30 days after the ride, or in cash to the driver. Tips go 100 percent to the driver |
| Promo credit | GuyWay promo credit is applied first, then the rest goes to your payment method |
| Receipt | Emailed after every ride, showing the method used |
| Card details | Kept by the payment provider, never in GuyWay's rider records |
Note A payment that fails at the end of a ride stays pending until you retry it. You cannot book the next ride until it is settled. See Pay for your ride.
Related: Pay for your ride, Tip your driver, Promo credit