Do this when you know in advance when you need a car, for an early flight or a fixed appointment.
Before you start. You need an account with a payment method on file. Know the pickup address and the time you want to leave, in Georgetown time. The fare is fixed at booking and does not change with the time of day.
Steps
- Open the app and enter the pickup and the destination.
- Tap Get a price. The fare appears, and it is the same fixed fare as a ride booked now.
- Add a note for the driver under Ride details if needed.
- Tap Schedule for later instead of Book this ride.
- Pick the date and the pickup time. Times are Georgetown time.
- Check the line under the fields; it reads the pickup back to you in full.
- Tap Schedule this ride.
What happens next
The ride appears under Upcoming on the Trips tab. The dispatch desk starts looking for a car 40 minutes before your pickup time, and 75 minutes before an airport pickup, and the app tells you when a driver has accepted, with the car and your pickup PIN. Twenty minutes before the pickup the app shows a reminder on the booking screen and the ride moves onto the Ride tab.
Until a driver has accepted, you can change the time from Change time under Upcoming, or cancel there. Once a driver has accepted, the normal cancellation rule applies: free within 3 minutes of the acceptance, then GYD 300.
Note The picker itself states how far ahead you can book and how much notice a pickup needs, and refuses anything outside them. Both are set by the desk rather than fixed, so the picker is the authority, not this page. As at 20 September 2026 they are 90 days and 30 minutes.
Nothing is reserved on your card at the tap. GYD 500 is held shortly before the pickup, when a car is being found, and released when your trip starts. A card reservation only lasts about a week, so holding it a month early would reserve your money for nothing.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| Schedule for later is not offered | You have not asked for a price yet, or scheduled bookings are switched off | Tap Get a price first, then schedule |
| The time is refused | The pickup is inside the notice period, or further ahead than the app accepts | The screen states the notice and the window; pick a time inside them |
| No driver was assigned before the pickup time | No car was free or charged at that time | Ops call you before the pickup time. If nobody has called, message +592 655-7775 |
| I cannot edit the ride | A driver has already accepted it | Cancel and rebook. The cancellation fee applies after 3 minutes |
| The time looks wrong | The phone is set to another time zone | Times are Georgetown time. Check the pickup time on the ride screen |
Related: Book a ride now, Book an airport ride, Cancellation and no-show fees