Do this when you know in advance when you need a car.
Before you start. You need a payment method in the Wallet, and nothing owed from an earlier ride.
Steps
- Tap Later beside Where to? on the Home tab, or the Reserve tile on Services. On the fare screen, the calendar button next to the main button does the same.
- Under Schedule a ride, set the Date and the Pickup time. Times are Georgetown time.
- Check the line under the fields. It reads the pickup back and states how far ahead you can book, up to 90 days, and how much notice a pickup needs.
- Enter the destination if it is not set, and choose the class under Reserve a ride.
- Tap Reserve this ride.
What happens next
The ride is under Upcoming on the Activity tab. It reads Finding a driver until a driver takes it, then Driver assigned or Driver confirmed. GuyWay starts looking for a car about 40 minutes before the pickup, and earlier for an airport ride. You get a reminder about 20 minutes before the pickup.
For a ride paid by card, the card is checked shortly before the pickup. If it is refused, see Pay for your ride.
Change or cancel
| Action | How | Rule |
|---|---|---|
| Change the time or pickup | Tap Change under the ride, then Move this ride | Only until a driver has taken the ride. The price is worked out again |
| Change the drop-off after a driver has it | Open the ride and change the drop-off | The new fare is shown first |
| Cancel | Tap Cancel under the ride | It cancels at once, with no second question. Free until a driver accepts; after that the normal rules apply |
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The time is refused | Too soon, or further ahead than allowed | Pick a time inside the rule shown under the fields |
| Change does nothing | A driver has already taken the ride | Change only the drop-off, or call +592 655-7775 |
| The time looks wrong | The phone is in another time zone | Times are Georgetown time |
Related: Book an airport ride, Recurring rides, Cancellation and no-show fees