Do this when your plans change: you need to stop on the way, or end the ride somewhere else.
Before you start. A ride can have up to 5 stops. Before you book, use Add a stop on the way on Plan your ride.
Steps
- Open the ride screen. While GuyWay is still looking for a car, use Change the drop-off or Add a stop on the card.
- Once a driver has accepted, tap the + on the route to add a stop, or the pencil to change the drop-off.
- Enter the place, or tap Set this stop on the map or Set drop-off on the map.
- Tap Check the new fare. The screen says whether the fare stays the same, goes up or goes down.
- Tap Confirm.
What happens next
The driver gets the new route and the fare is updated. A stop added during the trip goes at the end of the route. Nothing changes until you confirm.
Note The terms say when a fare can change after you book.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The + is not shown | The ride has ended, or it already has 5 stops | Book a new ride, or call +592 655-7775 |
| The new fare was refused | The price moved between the check and the tap | Tap Check the new fare again |
| The place is not found | It is outside the area GuyWay serves | See Where GuyWay operates |
Related: Fares explained, Book a car now