GuyWay Credit is a balance on your account that pays a fare before your payment method is charged. Offers are discounts the app applies to a fare by itself. Neither is cash.
Where you find it
Account tab, then Wallet. The GuyWay Credit card shows the balance and, under it, the date the next credit lapses. Tap the card for Latest transactions. Offers lists the offers on your account.
The two kinds of credit
| Kind | Where it comes from | How long it lasts |
|---|---|---|
| Bought credit | Add money, or a payment made to GuyWay and recorded on your account | Does not expire |
| Credit from GuyWay | An offer, an invite, GuyWay One, or an apology after a problem | 90 days from when it is added. Credit given after a problem lasts 365 days. The Wallet shows the date |
Rules that apply
| Rule | Detail |
|---|---|
| Used first | Credit pays a fare before your payment method. The rest goes to the method |
| Order | Credit that lapses soonest is used first. Bought credit is used last |
| Not for tips | Tips are always charged to your payment method |
| Fees | Credit from GuyWay never pays a cancellation or no-show fee |
| Refunded ride | Credit spent on a ride that is refunded comes back |
| Not cash | Credit from GuyWay cannot be paid out. For bought credit, see the terms |
| One account | Credit stays on the account it was added to |
| Deleting your account | Credit from GuyWay is lost. Bought credit must be returned to you first; contact support |
Offers
Offers are applied for you; there is no code to type. One offer applies per ride, the largest one.
| Offer | Detail |
|---|---|
| Welcome offer | A discount on your first rides after you sign up. The Wallet shows the percentage and the rides left |
| Ride milestone | A discount every few completed rides, for example 20% off your 11th ride. The Wallet shows your progress |
| Other offers | Shown under Offers with their end date and any minimum fare |
Note The current percentages, limits and dates are on the Offers list in the Wallet. GuyWay can change an offer at any time.
On the trip receipt
| Line | Meaning |
|---|---|
| Promo credit | All GuyWay Credit used on the ride, shown as a deduction |
| Charged | What was taken from your payment method |
Related: Add money to your GuyWay Credit, GuyWay One, Invite a friend