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A GuyWay driver in uniform standing in front of a GuyWay Tesla
Home/Safety

Safety on every ride

Vetted drivers, a trip PIN at night, live trip sharing and a person behind every SOS.

  • Screened: In-person meeting in Georgetown, licence and police-clearance checks, insurer approval and a safety induction.
  • SOS: In-app SOS reaches a person on our team at any hour. Urgent ride problems on WhatsApp at +592 655-7775 are handled 24/7.
  • Trip visibility: Route, plate and ETA shared with anyone you pick.
  • Ratings: Riders and drivers rate every trip.

How drivers are checked

In-person meeting

Every driver sits with our team in Georgetown. We meet in person, talk it through, and verify the details.

Licence & record check

Driver’s licence and police clearance checked, then insurer approval before a single trip. No shortcuts.

Safety induction

Vehicle, safety and insurance induction, completed in person in Georgetown before the first trip.

Trip tracking and SOS

A live trace from pickup to dropoff.

  • Trip PIN
    Used at night, or on every ride if you choose, to confirm you are in the right car.
  • Call or message in the app
    Numbers stay private.
  • Share my trip
    One tap sends your live route to anyone you choose.
  • Route-off-course alerts
    If a trip goes well off route, we check in.
  • In-app SOS
    Connects you to our safety team, who can involve GPF.
GuyWay app during a ride: the route on the map, a notice that the driver keeps to the speed limit, Safety and Hold SOS buttons, the driver and car, and the option to share your position during the ride

Help after the ride

Lost something?

Report it in the app. We arrange the return free of charge.

Dispute a fare

Write to support@guyway.gy within 30 days of the trip.

Safety concern

Tell us in the app or on WhatsApp at +592 655-7775.

Get the GuyWay app

Download the app and ride GuyWay in Georgetown.

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