Safety is our
operating model.
Vetted drivers, a PIN at pickup, trackable trips, and real people behind every SOS. This page shows what that looks like in practice.
We vet the driver before the app shows the driver.
In-person meeting
Every driver sits with our team in Georgetown. We meet in person, talk it through, and verify the details.
Licence & record check
Driver’s licence and police clearance checked, then insurer approval before a single trip. No shortcuts.
Safety induction
Vehicle, safety and insurance induction, completed in person in Georgetown before the first trip.
Every trip, watched.
The app keeps a live trace from pickup to dropoff. You confirm the driver with a PIN before you set off, and you can call or message them without sharing your number. One tap shares your route with anyone. The SOS button routes to a real safety team, with GPF on speed-dial.
- Pickup PINThe driver’s name, car and plate are in the app. A PIN confirms you’re both in the right car before the trip starts.
- Call or message in the appReach your driver from the trip screen. Numbers are masked, so neither of you shares a personal one.
- Share my tripOne tap sends your live route, vehicle, and plate to anyone you choose.
- Route-off-course alertsIf your trip deviates significantly, we check in.
- In-app SOSBig button on the trip screen. It connects to our safety team, who stay on the line and coordinate GPF if needed.
Problems? We listen.
Lost something?
Report it in the app. We reach the driver for you, so there is no awkward texting.
Dispute a fare
Upfront pricing means surprises are rare. If something’s off, write to support@guyway.gy within 30 days of the trip; we reply within 5 business days.
Safety concern
Something doesn’t feel right? Tell us in the app or on WhatsApp at +592 655-7775. Our safety team is there 24/7.
We’ll publish the numbers that matter.
Once a year, every year, we’ll publish a public report with the metrics that tell you whether we’re doing this right, whatever they show.
The first report comes after the first full year of operations.
- SOS response timesMedian and 95th-percentile seconds to human pickup.
- Incidents & resolutionsHow many, how we handled them, what changed afterwards.
- Driver net balance, honestlyThe median monthly net balance on driver statements, reported as a median so that a handful of outliers cannot pull the figure up.
- Emissions avoidedTonnes of CO₂ displaced vs. an equivalent ICE baseline, with methodology.
Feel safer,
from the first trip.
Download the app and ride GuyWay in Georgetown.