GuyWay answers on WhatsApp at +592 655-7775. Write in your own words.
Where you find it
Help on the Account tab, then Message us on WhatsApp. When the app has no signal, Book on WhatsApp opens the same chat.
What you can do there
| Ask | What happens |
|---|---|
| Book a car | When booking on WhatsApp is open, GuyWay gives the price, books the ride and sends the driver, the car and your trip PIN in the chat |
| Where is my car | The status of your ride |
| A refund, a complaint or a lost item | Handled under the same rules as in the app |
| Talk to a person | Rides, SOS and urgent ride problems are handled 24/7; other messages get a reply within 4 hours between 08:00 and 22:00, or the next morning |
A ride booked on WhatsApp is on the account for that number. It shows under Activity with a WhatsApp mark. To see rides from a second number in the app, add it under Settings, Other numbers.
Ride updates
A ride booked on WhatsApp gets its updates there. A ride booked in the app gets them as app notifications; WhatsApp is used only as a backup when the app cannot be reached.
Related: Report a problem or dispute a fare, Your account and settings