A tip is never required. All of it goes to the driver, in GYD.
Before you start. The ride must be completed. A tip in the app is charged to your default payment method, never to GuyWay Credit.
Steps
- When the ride ends, the rating sheet opens. Later, open the ride under Activity and tap Add tip.
- Choose No tip, one of the three amounts, or Custom and type an amount.
- Tap Submit, or Add tip when you are only tipping.
What happens next
The tip appears on the ride as Tip to the driver. GuyWay takes nothing from it.
Rules that apply
| Rule | Detail |
|---|---|
| Time limit | 30 days after the ride |
| How many | One tip per ride |
| Company rides | No tip in the app |
| Cash | Not accepted. GuyWay is cashless, so a tip is added in the app |
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| Add tip is not shown | More than 30 days have passed, you already tipped, or it was a company ride | A tip is in the app only; nothing more can be added to that ride |
| The tip was refused | No payment method, or the method failed | Add or choose a method in the Wallet, then try again |
| I tipped the wrong amount | The tip is already charged | Write to support from Help on the Account tab |
| The driver asked for a tip | Tips are voluntary | Report it from the ride, under Report a problem or dispute a fare |
Related: Pay for your ride, Rate your driver, Receipts and invoices