Signing up and signing in are the same steps. A new number opens a new account.
Before you start. Install the GuyWay app from the App Store or Google Play. Have your phone with you. A Guyanese number and a foreign number both work.
Steps
- Open the app. Choose your country and enter your Mobile number.
- Tap Continue. GuyWay sends a six-digit code by WhatsApp, or by text message. The screen says which.
- Enter the code. The app signs you in on the sixth digit.
- Enter your First name and Last name. Email is optional and is used for receipts.
- Read the terms and the privacy notice, tick the box and tap Agree and continue.
You are on the Home tab and can book. A payment method is asked for when you book, unless your GuyWay Credit covers the fare.
Apple, Google or Facebook
Tap Continue with Apple, Continue with Google or Continue with Facebook if it is shown. GuyWay then asks for your mobile number under Confirm your number and sends it a code, so a driver or the office can reach you about a ride.
The code
| Rule | Detail |
|---|---|
| Lifetime | 5 minutes. The screen counts down |
| New code | After 30 seconds, tap Resend code via WhatsApp, Resend code by text, or Send a new code |
| Other channel | Send by text message or Send by WhatsApp, when offered |
| Limit | 5 codes per number per hour |
| Privacy | GuyWay never asks you for this code |
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The code does not arrive | No signal, or WhatsApp not on this number | Wait a minute, check WhatsApp and your texts, then ask for it by text message |
| This code has expired | More than 5 minutes passed | Tap Send a new code |
| Wrong code | A digit was mistyped | Try again. After too many wrong codes, wait 15 minutes |
| I no longer have my number | Lost or changed SIM | Tap Help, then I no longer have my number. See If you lose the number you sign in with |
| The app says it could not sign you in with this number | The account is closed or blocked | Message +592 655-7775 |
Related: Payment methods, Account checkup, Book a car now