Deleting is done in the app and takes effect at once. Nobody at GuyWay needs to approve it.
Before you start. If you want a copy of your data, request it first: see Your data and privacy. The report cannot be sent once the account is gone.
Steps
- Open the Account tab, then Settings, then Privacy centre.
- Tap Delete account at the foot of the screen.
- Type
DELETEin capitals in the box. - Tap Delete my account.
What happens next
The screen reads Your account is deleted. You are signed out on every device, your saved payment methods are removed, and your number can be used for a new account. The records GuyWay must keep no longer carry your name or your number.
What is erased, what is kept and for how long is in the Privacy Notice. The delete screen links to it.
What must be settled first
The screen lists anything that stops the deletion under Settle this first:
| Blocker | What to do |
|---|---|
| A ride that has not finished | Let it finish, or cancel it |
| Fares that have not been paid | Pay them in the app |
| A credit payment still being confirmed | Wait a moment and try again |
| Bought GuyWay Credit on the account | Contact GuyWay to get it back first |
Credit from GuyWay, such as offers and invite rewards, is lost when the account is deleted.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| Delete my account stays grey | The box does not read DELETE | Type the six letters in capitals |
| I changed my mind | The account is closed | Sign up again. It is a new account with no history |
| A charge arrived after deletion | A fare or fee from before | Write to support@guyway.gy with the ride reference |
Note A rider without the app can ask for deletion at support@guyway.gy.
Related: Your data and privacy, Payment methods