Terms and Conditions

Who you are dealing with

GuyWay Inc. (Company No. 18467, 2874 Greenfield, Providence, East Bank Demerara, Guyana) runs the app. It matches you with a driver, collects the fare for the driver and handles your account, receipts and support. GuyWay does not provide transport.

Your ride is provided by the driver named in the app and on your receipt. Drivers are independent operators, not GuyWay employees. When a driver accepts your request, the contract for that ride is between you and the driver. Drivers rent their vehicles from GuyWay under a separate agreement.

Your account

• You must be 18 or older and give accurate information.
• One account per person. Do not share it.
• You are responsible for activity on your account. Tell us at support@guyway.gy if you think someone else is using it.
• A passenger under 18 must travel with an adult.

Rides and fares

• The fare shown before you confirm is the fare you pay. It can change only if you change the trip (a new destination, an added stop, a detour you ask for, extra waiting), if a toll or similar charge applies (added at cost), or if a cleaning or damage fee applies. The app shows any change.
• The driver chooses the route. You can suggest one.
• Fares include any taxes the law requires.
• Fares are calculated by distance for the ride class you choose (GuyWay or GuyWay Executive, a black car without GuyWay branding with its own rate and minimum fare), at the rates shown in the app. Rides to and from the airports use the same rates.
• GuyWay One is an optional paid membership. Its own terms, shown in the app, apply together with these Terms.

Payment

• You pay in the app with a card, Apple Pay, Google Pay, PayPal, MMG mobile money where available, or GuyWay credit. Fares and tips are never paid in cash.
• GuyWay collects the fare as the driver's payment agent. Once you pay GuyWay, you have paid the driver.
• The fare is charged to your payment method when the ride ends. If you save PayPal, you authorise us to charge each fare to your PayPal account, in US dollars, when the ride ends.
• MMG asks you to approve each payment on your phone. If MMG is your payment method, your GuyWay credit must cover the fare before you can book, and credit already set aside for rides you have booked does not count. Recurring rides cannot be paid with MMG.
• To confirm a booking we may place a temporary hold on your card, never more than the no-show fee in section 6. It is released when your trip starts and is only taken if a fee in section 6 applies.
• Tips go in full to the driver. You can tip only in the app, after the ride.
• Your receipt is in the app, and we may also email it to you.

GuyWay credit. Credit you buy works like a gift card: it does not expire, it can only pay for GuyWay rides in the app, and it cannot be transferred. Credit is used before your payment method, and never for tips. You can top up credit in the app with the methods shown there. A Pix top-up, for payment accounts in Brazil, is charged in Brazilian reais by GuyWay Inc. (Canada) through Stripe; you must give your CPF, your bank adds Brazil's IOF tax, which you pay, and the Pix code expires after 30 minutes. Alipay and WeChat Pay top-ups are also charged by GuyWay Inc. (Canada) through Stripe, in US dollars for Alipay and in Chinese yuan for WeChat Pay. For Pix, Alipay and WeChat Pay top-ups, you pay Stripe's fee and the cost of any currency conversion, included in the total shown before you confirm. Credit is added only when exactly the amount asked for is received; if a different amount arrives, contact support. Credit from a top-up that is refunded or reversed is taken back. Promotional, referral and goodwill credit has no cash value, cannot be refunded and lapses on the date shown in the app. We may cancel credit obtained by fraud or added by mistake.

Booking ahead

• You can book a ride from 30 minutes to 90 days ahead. Times are Georgetown time.
• For a ride booked ahead, the hold in section 4 is placed shortly before the pickup, when we start looking for a car, not when you book.
• If your card declines the hold, we tell you in the app and no driver is sent until you add or choose a payment method that accepts it. If you have not done so 15 minutes after the pickup time, the booking is cancelled and you pay nothing.
• For an airport pickup booked with your flight number, we follow the flight, and your free waiting time ends 60 minutes after it lands.

Cancellations and fees

You cancel within the free window shown in the app (currently 5 minutes after you book)

Nothing

You cancel later

The cancellation fee shown in the app before you book (currently none). The first such fee in any 30 days is waived.

You cancel after the driver has arrived

The fee shown in the app before you book (currently none)

You are not at the pickup when the free waiting time shown in the app ends (currently 15 minutes after the driver arrives, 30 minutes at an airport) and do not answer

The no-show fee shown in the app before you book (currently none), and the ride is cancelled

The driver cancels or does not come

Nothing

You damage the car or leave it needing professional cleaning

GYD 3,000 to 20,000, depending on the damage, with photos

These fees go to the driver. Contact support if you think a fee is wrong.

Refunds

We refund duplicate charges, rides where the driver never came, and charges caused by our errors. For a ride that was not what it should have been, we offer money back or ride credit as set out in our refund policy on guyway.gy. Report a problem in the app, on WhatsApp or at support@guyway.gy within 30 days of the ride. Please contact us before disputing a charge with your bank.

How to behave

Treat drivers and other passengers with respect. Wear your seatbelt. Do not carry weapons, illegal drugs or dangerous goods, do not smoke, vape or drink alcohol in the car, do not exceed the seating, and do not ask the driver to break the law. Drivers may enforce this section themselves.

Safety

We check every driver before they start (licences, police clearance, insurer approval, interview). Every car is insured for carrying passengers. GuyWay is not an insurer. In an emergency, call 911 first, then use the SOS button in the app.

The app and your content

We give you a personal, non-transferable right to use the app in Guyana. Do not copy, reverse-engineer or scrape it, or use it to build a competing product. GuyWay's name, logo and app belong to GuyWay.

When you rate a ride, leave a comment or send us photos, audio or messages, you allow GuyWay to use them to run the service, keep people safe, handle disputes and comply with the law. Only send content you have the right to share.

When you and your driver use different languages, chat messages are translated automatically by our service provider and shown with the original. A translation can be wrong; if in doubt, rely on the original.

Suspending or closing accounts

We may restrict, suspend or close your account if you break these Terms or the law, if we suspect fraud or abuse, for safety reasons, or if the law requires it. Where we can, we will tell you why. You can close your account at any time in the app. Some records are kept after that, as our Privacy Notice explains.

Our liability

The app is provided as it is and as available. We are not responsible for how a driver drives or behaves (the driver is), for items left in a car, for delays caused by traffic or weather, or for events outside our control.

Our total liability to you for all claims is limited to the greater of the fares you paid in the 12 months before the claim or GYD 100,000. We are not liable for indirect or consequential losses. None of this limits liability for death or personal injury caused by our negligence, for fraud, or anything else the law does not allow us to limit.

Disputes

Contact legal@guyway.gy first. We will reply within 30 days.

Claims of GYD 50,000 or less can go to the Magistrates' Court in Guyana. Any other dispute with GuyWay is resolved by one arbitrator in Georgetown, in English, under the Arbitration Act 2024, and on an individual basis only (no class or group claims). You can opt out of arbitration by emailing legal@guyway.gy with the subject "Arbitration Opt-Out" within 30 days of creating your account; disputes then go to the courts of Guyana. You can always ask the Competition and Consumer Affairs Commission for help.

These Terms are governed by the laws of Guyana.

Changes to these Terms

We may change these Terms from time to time, for example to reflect new features, prices or payment methods, changes in the law, or safety needs. A change takes effect when we post the updated Terms in the app or on our website. We may also tell you about it in the app or by email, but we do not have to. If you keep using GuyWay after a change is posted, you accept the updated Terms. If you do not agree, stop using GuyWay and delete your account.

Other terms

• We communicate with you electronically, in the app, by SMS or by email. We reply to messages within 4 hours between 08:00 and 22:00 Georgetown time, and the next morning to messages sent outside those hours. In an emergency, use the SOS button in the app.
• We may transfer these Terms to a company that takes over our business, without reducing your rights under them. You may not transfer your account.
• If part of these Terms cannot be enforced, the rest still applies.
• These Terms and our Privacy Notice are the whole agreement between you and GuyWay about the app.

Contact: support@guyway.gy for help, legal@guyway.gy for legal notices.