Privacy Notice

Who we are

GuyWay Corp. ("GuyWay", "we", "us") is the data controller for personal data processed in connection with the GuyWay platform in Guyana. This notice applies to riders, drivers, and business users interacting with our app, website, and support channels.

Information we collect

We collect information you provide, information generated during use of the platform, and information from third parties.

Account

name, phone number, email address, and residential address.

Payment

payment method details, billing information, and transaction records processed by payment providers.

Trip & location

pickup and drop-off, route progress, times, distance, and trip history — subject to device permissions.

Usage & device

device type, IP address, app version, login logs, and basic analytics.

Driver-related

license, insurance, vehicle, and other onboarding details.

Other

support messages, reports, and feedback submitted through the app.

How we use information

• Provide the service: create accounts, match rides, calculate fares, process payments, and send receipts.
• Safety and integrity: verify identities where appropriate, prevent fraud, investigate incidents, and enforce terms.
• Support and improve: respond to user questions and complaints, and improve service quality.
• Improve GuyWay: analyse performance, fix bugs, and develop features using minimised data where possible.
• Marketing (optional): promotions where permitted — you can opt out at any time.

Legal basis for processing

We process personal data under one or more of the following bases, as applicable:

Contract

to provide rides and related services you request.

Consent

for certain optional features or direct marketing — which you can withdraw.

Legal obligation

where we must comply with Guyanese law, tax or accounting rules, or lawful requests.

Legitimate interests

safety, fraud prevention, network security, and service improvement — balanced with your rights.

How we share information

We share data only when necessary to operate the service, ensure safety, and comply with law.

• Riders and drivers: limited info needed for pickup and safety — first name, vehicle details, pickup location, and in-app contact tools.
• Service providers: vetted vendors for hosting, maps, customer support, fraud detection, and payment processing.
• Corporate affiliates.
• Legal and safety disclosures: where required by law or legal process, or to protect the rights and safety of users and the public.

International transfers and AWS

GuyWay uses AWS to store and process certain data. This may involve transfers or storing personal data outside Guyana. Where applicable, we use safeguards — including contractual protections and access controls — and only transfer data in line with Guyanese law and international best practices.

Driver onboarding and background checks

To promote safety and trust, GuyWay conducts driver onboarding and background checks. This may include verifying identity, reviewing driving history, and other screening steps consistent with local requirements and, where permitted, checks relevant to safety such as license status, suspensions, and serious criminal records. We use this information for assessing safety, fraud prevention, and compliance.

Data retention

We keep personal data only as long as needed for the purposes described — including legal, accounting, and dispute-resolution requirements. Retention periods vary by record type and purpose.

Security

We use appropriate technical and organisational measures to protect data (e.g., access controls, encryption in transit where applicable, and monitoring). No system is completely risk-free, but we continuously improve safeguards.

Data breaches

If we become aware of a personal data breach, we will assess it and take steps to mitigate harm. Where required, we will notify affected individuals and/or relevant authorities in accordance with applicable law.

Your rights in Guyana

You may have rights under Guyana's Data Protection Act (as applicable), including the right to:

• Request access to the personal data we hold about you.
• Correct inaccurate information.
• Request deletion, subject to legal and operational exceptions.
• Restrict processing in certain circumstances.
• Data portability where applicable.

To exercise rights, contact support@guyway.gy. We may need to verify your identity and may decline requests where the law permits or requires it.

Cookies and website analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, and understand performance. See our Cookies Policy for details. You can control cookies using your browser settings.

Children

GuyWay is not intended for children to create accounts or use rides unless permitted by law or through authorised arrangements. If you believe a child has provided us personal data without appropriate authorisation, contact support@guyway.gy.

Changes to this notice

We may update this notice from time to time. When we do, we will update the "Last updated" date and, where appropriate, provide additional notice in the app or on the website.