Do this at the end of every ride. Most of the time the app does it for you.
Before you start. A payment method must be on your account. The fare is the fixed amount shown at booking, plus any adjustment under section 5 of the terms and less any promo credit. Cash is never accepted for the fare.
Steps
- Wait for the driver to end the ride. The ride screen shows Ride completed and the final fare.
- Check the payment method shown. Tap it to choose another saved method for this ride.
- Tap Pay. With Apple Pay or Google Pay, confirm on your phone.
- For MMG, approve the payment in your MMG account when prompted.
- Wait for Paid on the ride screen.
- Add a tip if you want to. See Tip your driver.
What happens next
The receipt is emailed to the address on your account. Your promo credit, when you have any, is used first and the rest goes to the payment method. The driver sees that the ride is paid and nothing more; your card or MMG details never reach the driver.
A ride billed to a GuyWay for Business account is not paid on the spot. It goes on the employer's monthly statement.
Note Until a failed payment is settled, you cannot book the next ride.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The card was declined | The bank blocked the charge, or the card has expired | Try another saved method, or add a new one, then tap Retry on the ride |
| MMG did not complete | The approval was not given in time | Open the ride under Trips and tap Retry. Approve in MMG straight away |
| The amount is not what I expected | An adjustment under section 5 applies | Read the receipt lines. Dispute within 30 days at support@guyway.gy if a line is wrong |
| The driver asked for cash | Against GuyWay rules | Do not pay cash for the fare. Report it on WhatsApp at +592 655-7775 |
Related: Payment methods, Receipts, Promo credit