While you are in the car, GuyWay watches for three things that can mean something is wrong. When one happens, you get a notification and the ride screen asks Is everything OK?
When GuyWay asks
| What happened | Detail |
|---|---|
| A long unexpected stop | The car has not moved for several minutes, away from your pickup, your stops and your drop-off |
| The car left the route | The car has stayed well away from the planned route, or gone further out than your trip was going. See Off-route alerts |
| The trip ended early | The trip was ended far from your drop-off |
Nothing is asked on the way to the pickup, and waiting at your pickup, a stop or the drop-off never counts.
Elements
| Element | What it does |
|---|---|
| The notification | Is everything OK? Tapping it opens the ride screen on the question |
| I'm OK | Closes the question. Nothing is sent to GuyWay operations |
| I need help | Alerts GuyWay at once, the same as holding SOS, and shows Call 911, Call operations and Share trip |
Rules that apply
| Rule | Detail |
|---|---|
| No answer | If you do not answer within a few minutes, GuyWay operations gets a ticket and may call you or the driver |
| One question at a time | You are asked once about each stop or detour. If the stop goes on much longer, or the detour gets much worse, you are asked again |
| Far outside your trip | If the car goes much further out than your trip was going, operations is told at once, and you are still asked |
| The driver | During the trip the driver gets the same notification in GuyWay Driver. Their answer never closes yours |
| A ride for someone else | If you booked the ride for another person, you are not asked: operations calls the person riding if nobody answers |
| Lost contact | If the car stops reporting its position, nothing is asked. A stop is only counted from positions GuyWay can trust |
| What operations sees | The ride, what happened, for how long, the last known position of the car, and your answer or that there was none |
What to do
| Situation | Action |
|---|---|
| Traffic, a queue at the bridge, or a stop you asked for | Tap I'm OK |
| You feel unsafe or something is wrong | Tap I need help, or hold SOS. See Use SOS |
| You are in danger right now | Call 911 |
Note GuyWay does not publish the exact distance or time that raises a question.
Related: Off-route alerts, Use SOS, Share your trip