Do this after the ride. The rating sheet opens when the trip ends.
Before you start. You can rate a ride for 30 days after it ends. A rating is final once saved.
Steps
- Under Rate your trip, tap a star from 1 to 5.
- For 1 to 4 stars, pick up to three reasons. If the problem was the price or the app, pick it under Not about your driver.
- For 5 stars, you can pick a compliment.
- Add a comment if you want to.
- Add a tip if you want to, then tap Submit.
If you leave the sheet without tapping Submit, the stars are saved. To rate later, open the ride under Activity and tap Rate this trip.
What happens next
| Rating | What happens |
|---|---|
| 4 or 5 stars | The rating goes to the driver's score |
| 3 stars or fewer | GuyWay adds ride credit to your account, and you are not matched with that driver again. The credit is given a limited number of times per rider |
| 1 or 2 stars, or a safety reason | A person at GuyWay follows up with you |
| Only Not about your driver reasons | The rating does not count in the driver's score |
The driver sees their score and, after ten ratings, how many times each reason was picked. The driver never sees who gave a rating or your comment. No score suspends anybody by itself.
Your own rating
Drivers rate you after each trip. Tap the stars under your name on the Account tab to open Understanding your rating.
| Rule | Detail |
|---|---|
| Ratings counted | Your last 100 rated rides in the past 12 months |
| When it shows | After 5 rated rides |
| Lowest dropped | From 10 rated rides, your single lowest rating is left out |
| Breakdown | The stars and reasons appear once you have 10 ratings |
| Privacy | Ratings are anonymous. You never see who gave which rating |
Note A rating is not a complaint. To dispute a fare or report a problem, see Report a problem or dispute a fare.
Related: Tip your driver, Report a problem or dispute a fare