GuyWay serves Cheddi Jagan International Airport (CJIA) and Ogle (Eugene F. Correia) Airport. An airport ride is priced like any other ride, on distance, and the price is shown before you book.
A ride to the airport
- On the Services tab, tap Airport, or schedule a ride with the airport as the destination.
- Choose Catching a flight, then pick the airport your flight leaves from.
- Find your flight by Flight number or by Where to, and tap it.
- GuyWay suggests a pickup that gets you to the airport 3 hours before departure, allowing for the drive. Keep it, or tap Pick a time instead.
- Book the ride.
A pickup that would get you to the airport less than an hour before departure is refused. A departure pickup is never moved automatically: if your flight changes, change the ride yourself under Upcoming.
A pickup when you land
- On the Services tab, tap Airport. Abroad, the Home tab also shows Flying to Guyana?
- Choose Coming from a flight and pick the airport you are landing at.
- Find your flight by Flight number or by Where from, and tap This is my flight.
- Book the ride.
There is no time to choose: the flight decides it. GuyWay follows the flight. If it lands early or late, your pickup moves with it, at no charge. Waiting is free for 60 minutes after the flight lands, and the screen states it.
If the flight list cannot be reached, use Meet me when I land: add the flight number and the day under Arriving on, and tap Add this flight. GuyWay watches the flight and offers you a car when it lands.
At the airport
Your driver meets you outside the terminal entrance. There is no GuyWay desk or counter. The app shows the driver's name, the car and the plate.
| Rule | Detail |
|---|---|
| Free waiting | 60 minutes after a tracked flight lands. Without a tracked flight, 30 minutes after the driver arrives |
| Getting a driver | Pre-booked airport rides are offered to drivers well ahead and get priority. If no car is found close to the pickup, GuyWay tells you |
| Tolls | Added at cost |
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The flight is not in the list | It has left, landed or is not listed | Check the number on your booking, or search by city |
| My flight was cancelled or diverted | GuyWay is told and the ride is not cancelled for you | Cancel or change the ride under Upcoming, or call +592 655-7775 |
| I cannot find the driver | You are not at the terminal entrance | Message the driver from the ride screen |
Related: Schedule a ride for later, Fares explained, Cancellation and no-show fees