Do this as soon as you notice something is missing after a ride.
Steps
- Open the Activity tab and tap the ride.
- Under Something wrong?, tap I left something in the car.
- Describe the item under What happened? and tap Send.
- Choose Bring it to me or I'll collect it.
You can also report it on WhatsApp at +592 655-7775. Say which ride, or the day, time and destination.
What happens next
The driver is told at once and asked to check the car, and the GuyWay team follows the case. The ticket number shows on the screen.
| Choice | What happens |
|---|---|
| Bring it to me | GuyWay brings it to you free, within 24 hours of it being found |
| I'll collect it | Collect it at the GuyWay hub, 2874 Greenfield, Providence |
Returning an item is always free.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| I cannot find the ride | It was booked from another number or account | Message +592 655-7775 with the day, the time and the pickup |
| Nobody has replied | The desk replies within 4 hours between 08:00 and 22:00, or the next morning; the reply may be on the ticket | Add to the ticket under Help, Your tickets, or message +592 655-7775 |
Related: Report a problem or dispute a fare, Contact your driver