Do this as soon as you notice something is missing after a ride.

Before you start. Find the ride under Trips and note the ride reference. The contact link to the driver closes shortly after the ride ends, so the report goes through support rather than through the driver.

Steps

Open the app, tap Trips, then tap the ride.
Tap I left something in the car.
Describe the item and say where you want to collect it, or whether you would rather meet the car.
Tap Send to GuyWay. The ticket number appears on the screen and the ride is attached to it.
For anything urgent, message WhatsApp at +592 655-7775 as well.

What happens next

The ticket carries the reason Lost item, the ride, the car and the driver, and it reaches GuyWay operations on the Issues and SOS board. Support contacts the driver. Drivers check the car at the end of each ride and again when they return it to the hub at 2874 Greenfield, Providence. An item found is kept at the hub.

Support tells you when it has been found and agrees a handover: collection at the hub, or delivery to you on a ride you book and pay for at the normal fare. Check with GuyWay operations for how long a found item is kept and whether a delivery can be arranged without a booked ride.

Note A phone left in the car can be located by calling it from another phone while support contacts the driver. Do not go to the driver's home or wait for the car in the street.

If something goes wrong

Problem	Likely cause	Fix
The driver did not find it	It fell under a seat, or was left elsewhere	Ask support to have the car checked again at the hub
I need it urgently	The car is on another ride	Support arranges the earliest handover the driver's rides allow
The item was valuable and is missing	It may have been taken by a later rider	Support keeps the ticket open and tells you what the record shows. Make a police report if you wish
I do not know which ride	Several rides that day	Give support the day and the pickup; the ride list finds it
I cannot find the ride in the app	It was booked on another account	Message +592 655-7775 with the day, the time and the pickup