GuyWay Accessibility

Move freely — in Georgetown and beyond.

Last updated: March 18, 2026

Our commitment

GuyWay is building mobility that works for more people. We aim to support riders and drivers with disabilities and accessibility needs in our app, on our website, and in real-world pickups across Greater Georgetown. Our EV fleet also supports healthier streets by reducing tailpipe emissions and local air pollution over time.

1. Our accessibility principles

• Independence: We design for autonomy and choice so you can move on your own terms.
• Safety: We prioritize safe pickups, respectful service, and clear support pathways.
• Dignity: We work to make pickups, routing, and support predictable and reliable.
• Fairness: We expect non-discrimination and respectful behavior on the platform.

2. App and website accessibility

We aim for our digital experience to be accessible and usable for as many people as possible. Our goal is to align with WCAG 2.1 Level AA wherever practical, and we regularly review and improve.

• Screen reader support (alt text, labels, and keyboard focus).
• Scalable text, clear contrast, and consistent navigation patterns.
• Keyboard navigation support on web where applicable.

3. Getting a ride in Georgetown

Georgetown can present real-world access challenges (uneven pavements, drainage, heavy traffic, or limited curb cuts). Choose safe, visible pickup points such as building entrances, hotel lobbies, or well-lit corners where the vehicle can stop safely.

• Ask your pickup to fit access needs.
• Message your driver with a boarding tip, if safe to do so.
• If you need extra time to board, let your driver know as early as possible. If a fee is applied and your disability affected boarding time, contact Support for review.

4. Mobility devices and wheelchairs

We welcome mobility devices such as walkers, canes, and foldable wheelchairs. Vehicle trunk space and configurations vary by model.

• If you use a foldable wheelchair or walker, send a quick in-app message after matching to confirm fit.
• Wheelchair-accessible vehicles (WAV): Dedicated WAV service may not be available in all areas at launch. We are exploring ways to expand accessible vehicle options over time.

5. Service animals

Riders using service animals should be able to travel with dignity. GuyWay does not allow drivers to refuse a trip because a rider is traveling with a service animal. If you experience an issue, report it to Support immediately.

6. Hearing and vision support

• Blind or low vision: Use screen readers for core trip actions where supported; use in-app messaging to confirm pickup and vehicle details where text works best and trusted contact when needed.
• Deaf or hard of hearing: Use in-app messaging instead of calls to coordinate pickup; drivers are encouraged to use clear text-based communication.

7. Drivers and accessibility

GuyWay drivers complete onboarding and may undergo background checks. We train for respectful service, non-discrimination, safe pickup behavior, and appropriate assistance when requested (within reason and safety).

• Drivers should not refuse a rider based on disability or accessibility needs.
• Drivers should assist with loading foldable mobility aids when safe and requested.
• Drivers should keep communication professional and respectful.

8. Feedback and support

Accessibility is ongoing work. If you have feedback or encounter difficulty using our app, website, or service, we want to hear from you.

• Email: Support@guyway.gy (subject line: Accessibility)
• In-app: Help > Support > Accessibility

Note: This page may be updated as features and service coverage expand.