How can we help?
Find answers, manage your trips, or reach our Georgetown team. Most issues are solved in under five minutes.
Pick a lane.
Trips & fares
Change a pickup, dispute a charge, understand pricing.
Account & payment
Update phone, payment methods, receipts, and business billing.
Safety
Report an incident, share a trip, reach our safety team.
Lost items
Report something left in a vehicle. We’ll reach your driver.
For drivers
Payouts, vehicle questions, app issues, earnings breakdowns.
Business accounts
Dashboard, invoicing, cost centres, employee access.
Answers, fast.
Upfront pricing. You see the full fare before you confirm — distance, time, and any tolls are already included. What the app shows is what you pay.
Open the trip in your history and tap “Report a problem.” We respond within 24 hours. Fare disputes under GYD 3,000 are refunded first, investigated after.
Yes — up to 7 days ahead for airport and planned trips.
Open your trip and tap “Lost an item?” — we’ll contact the driver and coordinate the return.
Managing your account.
Profile → Account → Phone. We’ll verify the new number. Trip history moves with you.
Credit/debit cards, MMG, and cash. Multiple methods per account, choose per trip.
Every trip emails a PDF receipt automatically. Resend from Trip history.
Still stuck?
We pick up.
Our Georgetown support team is live 7am–11pm daily. SOS is 24/7 in the app.