GuyWay help centre

Upfront pricing. The app shows the full fare before you confirm, and that is what you pay. It adjusts only if you add a stop, change the drop-off, keep the driver waiting well past the pickup time, or a toll or bridge fee applies (tolls are added at cost, with no mark-up). The price does not go up at busy times.

Email support@guyway.gy within 30 days of the trip with the trip date and what looks wrong; our Georgetown team replies within 5 business days. Duplicate charges, failed trips and system errors are refunded automatically. For anything else we review the trip record and tell you what we found.

Yes. Schedule a pickup days ahead in the app, which is handy for early flights from CJIA or Ogle and for meetings across town. You can edit or cancel it in the app if plans change. For an airport pickup, add your flight number: we track the flight, and re-timing the pickup for a late arrival is free. Your driver’s name, car and plate appear in the app once assigned, and you can share the trip live with someone at home.

Yes. Book from your own account and set the rider’s details on the trip. It works for a parent, a colleague or a guest arriving at CJIA. They get the driver’s name, car and plate, and you can follow the trip live and pay with your saved method.

When your driver arrives, the app shows a pickup PIN so you and the driver confirm each other before you get in. Until then you can call or message the driver from the app. Both numbers stay masked, so nobody has to share a personal phone number.

Open the trip in your history and tap Lost item. We connect you with the driver and follow up on WhatsApp until the item is back with you.

In the app, go to Account, then Profile, and edit your phone number. You verify the new number with a one-time code, and your trip history and saved payment methods stay with your account.

Yes. Sign up with your home mobile number from any country; the one-time code is sent to it. Visitors can set up the app before they land and book a CJIA pickup for the day they arrive.

Visa and Mastercard (credit or debit), MMG, Apple Pay and Google Pay, all in the app. Save more than one and choose per trip. GuyWay promo credit, when you have some, is applied from your account as well. Cash is not accepted for fares.

GuyWay’s only WhatsApp number is +592 655-7775. We will never ask for a verification code, a password, a PIN or a card number in a chat, a call or an email. Payments only happen in the GuyWay app or on our own secure payment page at ops.guyway.gy. If someone asks for any of these, do not share them and tell us on WhatsApp at +592 655-7775. Official channels and staying safe.

Yes. A receipt is emailed to your account address after every trip, and you can open any trip in your history to see it again. Business accounts also receive a consolidated monthly statement.

Free to cancel within 5 minutes of booking. There is no cancellation fee at the moment; the app shows any fee before you cancel. The driver waits 15 minutes at no charge (30 minutes at the airports) and tries to reach you. There is no no-show fee at the moment. If the driver cancels, it is free. Full rules in our Terms.

Yes. Tips are given in the app only, for up to 30 days after the trip. Tips go 100% to the driver.

A cleaning or damage fee of GYD 3,000 to GYD 20,000 may be charged depending on severity, supported by photo evidence from the driver. If you dispute it, email support@guyway.gy within 30 days and we review both sides.