The pickup PIN is a four-digit code you tell the driver at the car. The driver enters it to start the trip. It shows you are in the car GuyWay sent.

Where you find it

Account tab, under Your rides, Pickup PIN. On a ride that needs it, the ride screen shows Give the driver this PIN with the digits, or Give the driver your own PIN if you chose one.

When it is asked

Setting	Meaning
Night only	Asked on rides from 22:00 to 05:00, Georgetown time. This is the default. For a ride booked ahead, the pickup time counts
Every ride	Asked on every ride, day and night

At night every ride needs a PIN, whatever you choose.

Your PIN

Case	PIN
Default	The last four digits of your mobile number. Tap it on the Pickup PIN screen to show it
Your own	Tap Choose my own PIN. Once saved, the app does not show it again. Use Replace PIN if you forget it, or Reset to default to go back to your last four digits
A ride booked for someone else	The ride gets its own code. Send it to the person from Safety, Share trip, once a driver has accepted

A PIN that is easy to guess is refused: four of the same digit (1111), a straight run (1234 or 4321), a repeated pair (1212), or the last four digits of your own number. When you have your own PIN, the last four digits of your number stop working on your rides.

A new PIN applies to your rides that have not started yet. A trip already under way keeps its PIN.

At the car

Check the driver's name, the car and the plate against the app.
Tell the driver your PIN in person.
The driver enters it and starts the trip.

If the plate or the driver does not match, do not get in.

After five wrong tries

The trip cannot start. The app asks Is this your driver?

Answer	What happens
Yes, start the trip	The lock is lifted and the driver can start the trip. GuyWay is told
No, this is not my driver	Do not get in. Tap Message the desk and GuyWay checks the trip with you. Nothing has been started

Warning GuyWay never asks for your six-digit sign-in code. Your pickup PIN is given only at the car.