Do this when you need a receipt for your records, an expense claim or a dispute.

Before you start. Receipts go to the email address on your account. If you never entered one, add it under your profile first. Every completed ride keeps its receipt under Trips in the app as well.

Steps

Open the app and tap Trips.
Tap the ride.
Tap Receipt to read it on screen.
Tap Email receipt to send it again to the address on your account.
To change the address, go to your profile, edit Email, then come back and tap Email receipt.

What happens next

The receipt lists the date and time in Georgetown time, the pickup and drop-off, the distance, the fare at booking, each adjustment on its own line, the promo credit used, the tip, the payment method and the ride reference. The ride reference is the number to quote in any message to support.

The receipt is issued by GuyWay Inc. as the driver's payment agent. It is the only receipt for the ride; the driver does not issue a separate one.

Note Cash tips are not on the receipt.

If something goes wrong

Problem	Likely cause	Fix
No receipt arrived	No email on the account, or it went to spam	Add or correct the email under your profile, then tap Email receipt
A line on the receipt is wrong	A fare adjustment or a fee you dispute	Write to support@guyway.gy within 30 days with the ride reference
I need a receipt for a ride booked for someone else	The receipt goes to the account that paid	It is under your Trips, not theirs
I need a monthly statement	Personal accounts get one receipt per ride	A GuyWay for Business account gets a monthly statement. See Set up a business account