Do this when you need a receipt for your records, an expense claim or a dispute.
Steps
- Open the Activity tab and tap the ride.
- Read the Receipt section on the trip page.
- Tap Email invoice to have the invoice sent to your email, or Download PDF to save or share it.
Email invoice needs an email on your account. Add one under Edit profile on the Account tab.
What the receipt shows
| Line | Meaning |
|---|---|
| Fare lines | The fare and any change to it |
| Promo credit | GuyWay Credit used on the ride |
| Tip to the driver | Your tip, if any |
| Charged | What was taken from your payment method, with the US dollar amount when charged in USD |
Under the receipt, the ride reference and who issued it: GuyWay Inc. as the driver's payment agent. Quote the ride reference in any message to support.
The invoice is not emailed after every ride; tap Email invoice when you need it. Inbox on the Account tab keeps a receipt for each paid trip of the last 90 days. A cancelled trip shows what it cost, with no receipt.
The invoice is in English, whatever the app language.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| There is no email on your account yet | No email on file | Add it under Edit profile, then tap Email invoice again |
| A line is wrong | A charge you dispute | Use Report a problem or dispute a fare on the same trip |
| A ride booked for someone else | It is on the account that booked it | Look under your own Activity |
| A company ride | It is on the company's statement | Ask your company, or see GuyWay for Business |
Related: Pay for your ride, Fares explained, Report a problem or dispute a fare