Driver app help
Help for drivers using GuyWay Driver, from applying to the monthly statement.
B1 Getting on the platform
B2 Slots and the car
- Your slots and the season pick
- Collect the car at the hub
- Charging at the hub
- Head back to the hub
- Return the car
- Personal use of the car
B3 Taking rides
- Go online and receive offers
- How rides and zone suggestions are shared
- The pickup PIN
- Navigation, stops and waiting
- Chat and calls with the rider
- Scheduled rides and the Rides tab
- Airport pickups at CJIA
- Complete a ride and tips
- Cancel a ride or record a no-show
- Rate a rider
- Report damage, mess or a lost item
B4 Statement and charges
- Your monthly statement
- Published charges
- Your bank account and VAT number
- Damage, the excess and the waiver
- Question a line on your statement
B5 Safety and rules
- SOS and incidents
- Report an incident
- When a car can be immobilised
- Driver standards
- Your driving report
- If your access is paused or your record is closed
- If your number changes or your SIM is lost
- Your data