Driver app help

B1 Getting on the platform

• Apply to drive with GuyWay
• Documents you need
• Your two agreements

B2 Slots and the car

• Slot packages
• Collect the car at the hub
• Charging at the hub
• Return the car
• Personal use of the car

B3 Taking rides

• Go online and receive offers
• The pickup PIN
• Navigation, stops and waiting
• Airport pickups at CJIA
• Complete a ride and tips
• Cancel a ride or record a no-show
• Rate a rider

B4 Statement and charges

• Your monthly statement
• Published charges
• Damage, the excess and the waiver
• Question a line on your statement

B5 Safety and rules

• SOS and incidents
• When a car can be immobilised
• Driver standards
• If your access is paused or your record is closed
• If your number changes or your SIM is lost
• Your data

B6 Account and app

• Renew a document
• Notifications and quiet hours
• App problems