The published charges are the fixed amounts the two agreements allow GuyWay to deduct from your fares. Each one is on a published schedule, and each one appears on the statement as its own line with the date and the reason. Nothing is deducted that is not on the schedule.
Where you find it
The schedule is in GuyWay Driver under Earnings, and in Schedule 1 of the platform agreement. The charges you may add yourself on a ride, such as a toll or extended waiting, are listed with their limits when you tap Add a charge on the ride screen. Check with GuyWay operations for the current amount of each published charge; the schedule in the app is the one that applies.
Elements
| Charge | When it applies | Amount |
|---|---|---|
| Platform fee | Every fare | 10 percent of the fare |
| Payment processing | Every fare | 2 percent of the fare |
| Cleaning | The car is returned needing more than a normal valet | Published amount |
| Late return | The car is returned after the slot ends, beyond the grace period | Published amount |
| Failed handover | A booked slot with no collection, or a return without the checklist | Published amount |
| Administration | A document chased, a fine processed, a re-issued key card | Published amount |
| Brand kit | The GuyWay shirt and ID card, charged once on the first statement | Published amount |
| Induction | The safety induction, charged once | Published amount |
| Brand fee | The licence to use the GuyWay marks on platform rides | Published amount |
| Personal use over allowance | Km above the allowance | Published rate per km |
Rules that apply
| Rule | Detail |
|---|---|
| Publication | A charge is published in the app before it applies. Routine updates apply on publication. A change that materially raises your costs comes with 30 days notice and a right to leave without charge |
| Evidence | A cleaning or damage charge comes with photos taken at handover |
| One line each | Every charge is one line on the statement with its date and reason |
| Cancellation and no-show fees are yours | GYD 300 for a late cancellation and GYD 500 for a no-show or a cancellation once you have arrived, all of it, credited at once and never clawed back. The GYD 3,000 to 20,000 cleaning or damage fee is charged to the rider |
| Query window | 30 days from the statement date |
| No other deductions | Nothing outside the schedule is deducted without your written agreement |
Note a fine issued to the car while you held it is passed to you at cost, plus the administration charge for processing it.
Related: Your monthly statement, Return the car, Question a line on your statement