GuyWay reaches you two ways: notifications from the GuyWay Driver app, and WhatsApp messages. Ride offers come as notifications, with a sound, even when the app is closed, so notifications must be on before you can go online.
Where you find it
Open the Account tab and tap Safety and notifications. The screen holds SOS, your SOS contacts, Offers when the app is closed, the notification switches, the quiet hours and Accessibility.
Elements
| Switch | What it controls |
|---|---|
| Alert the phone when a ride is offered | The sound on a ride offer |
| A scheduled ride is about to start | The reminder before a booked pickup |
| The rider cancelled | A notice when a rider cancels your ride |
| The month's statement is ready | A notice when your statement is issued |
| A reply on a line you questioned | A notice when the desk answers |
These always reach you, at any hour, and have no switch: battery recall and battery critical, a 48-hour notice on your car, and anything the safety desk sends.
| Message | Channel | What it means |
|---|---|---|
| Ride offer | App | A ride for you. Accept or decline before the clock runs out |
| Ride request near you | App | A ride is waiting near you and your phone has gone quiet. Open the app |
| Battery recall | The car is at or below 25 percent. Finish this ride, then return to the hub to charge | |
| Battery critical | The car is at or below 15 percent. Do not take new rides. Return to the hub now | |
| 48-hour notice | App notification, banner on Home, and WhatsApp (SMS if you have not opted in) | A non-return notice under clause 6.3 of your rental agreement has been given on your car, with the time to return it by |
| Zone suggestion | App | A busy zone near you needs a car. Saying no costs nothing |
| Flight landed | App | The flight of your airport pickup has landed |
| Lost item | App | A rider reports leaving something in the car |
| A car is free now | App | A car is free at the hub for a slot. The first driver to take it gets it |
| Your slot was given to another driver | App | A slot you held now has another driver on it |
| Document reminder | App, in your messages from the GuyWay team | A document expires soon, or has expired |
| Rider on the way | App | A scheduled ride is about to start |
| Rider cancelled | App | The rider cancelled; you are free for the next offer |
| Statement ready | App | The month's statement is available |
| Query answered | App | A reply on a line you questioned |
Rules that apply
| Rule | Detail |
|---|---|
| Quiet hours | 23:00 to 05:00 Georgetown time. A message that is not critical is held and sent at 05:00 |
| Once per level | One battery message per car and level at most every 30 minutes |
| On the cable | Plugging in ends a battery alert |
| Names | Battery messages name the car by its code, for example GW-012, never you |
| Required | Notifications must be on to go online. If they are off, Home says so and Open settings takes you to the switch |
| Know it is us | Save GuyWay Safety to contacts saves GuyWay's numbers, so a safety call shows as "GuyWay Safety" |
The battery messages read, for example: "GuyWay: GW-012 is at 24% with about 37 km above the reserve. Finish this ride, then return to the GuyWay hub at 2874 Greenfield, Providence to charge." and "GuyWay: GW-012 is at 14%. Do not take new rides. Return to the GuyWay hub at 2874 Greenfield, Providence now."
Note WhatsApp messages come from the GuyWay business number. Replies reach the team, but for anything urgent call +592 655-7775.
Related: Charging at the hub, Account and data settings, App problems