GuyWay reaches you two ways: WhatsApp messages from the operations platform, and notifications from the GuyWay Driver app. WhatsApp carries the messages that matter when the app is closed, such as a battery recall. You agreed to WhatsApp notices when you signed up.
Where you find it
In GuyWay Driver, open Account and tap Safety and notifications. Each app notification has a switch: the sound on a ride offer, a scheduled ride about to start, a rider cancelling, the month's statement, and a reply on a line you questioned. Battery messages, a 48-hour notice and anything the safety desk sends have no switch and always reach you. The same screen shows the quiet hours.
Elements
| Message | Channel | What it means |
|---|---|---|
| Battery recall | The car is at or below 25 percent. Finish this ride, then return to the hub to charge | |
| Battery critical | The car is at or below 15 percent. Do not take new rides. Return to the hub now | |
| Slot confirmed | A slot you asked for is booked | |
| Document reminder | A document expires soon | |
| 48-hour notice | WhatsApp and app banner | A non-return notice has been issued on your car |
| Ride offer | App | A ride is offered to you; accept or let it time out |
| Rider on the way | App | A scheduled ride is about to start |
| Rider cancelled | App | The rider cancelled; you are free for the next offer |
| Statement ready | App | The month's statement is available |
| Query answered | App | A reply on a line you questioned |
Rules that apply
| Rule | Detail |
|---|---|
| Quiet hours | 23:00 to 05:00 Georgetown time. A non-critical WhatsApp message is held and sent at 05:00 if the car still needs it |
| Critical | A critical battery message is sent at any hour |
| Once per level | You receive one message per car and level at most every 30 minutes |
| On the cable | Plugging in ends a battery episode; no further message for that level |
| No name | Messages name the car by its code, for example GW-012, never you |
| Ops copy | When no driver is assigned to a car, the message goes to ops instead of a driver |
| Opt-out | WhatsApp notices are part of the agreements. To change your number, update it under Profile |
The battery messages read, for example: "GuyWay: GW-012 is at 24% with about 100 km left. Finish this ride, then return to GuyWay yard, Providence to charge." and "GuyWay: GW-012 is at 14% with about 57 km left. Do not take new rides. Return to GuyWay yard, Providence now."
Note WhatsApp messages come from the GuyWay business number. Replies to that number reach the team, but for anything urgent call +592 655-7775.
Related: Charging at the hub, Renew a document, App problems