Do this when a document on your file is about to expire, or when the app or a WhatsApp reminder asks for it.
Before you start. Have the renewed document in hand. A photo must show the whole document, the name, the dates and the issuing stamp, without glare.
Steps
- Open GuyWay Driver and tap Documents.
- Under Sending a document, pick the document from the list.
- Enter the new expiry date exactly as printed on it.
- Tap Tell the desk it is coming. The state changes to Being checked.
- Tap Send it on WhatsApp and send the photo to +592 655-7775.
- Bring the original to the hub the next time you are there.
Nothing is uploaded through the app. Step 4 is what puts your renewal on the desk's list with your name and its date on it, so the photo in step 5 is matched to it instead of being one more message in a thread.
What happens next
The desk checks it within one working day and the state changes to Approved. You are told either way, on the app and on your phone.
You can keep working while a renewal is being checked, as long as the document it replaces has not run out. The app says so on the row: "Your current one is good until 30 September, so you can keep working". Renewing early costs you nothing, which is the point.
If a document expires before the renewal is approved, platform access is suspended: you cannot go online and dispatch offers you nothing until the renewal is on file. Your slot and your car are not affected and the rent is still due, so renew early.
A ride you are already on is never interrupted by an expiry. The check runs when you go online, so a document that runs out at midnight lets you finish the passenger you are carrying and stops the next shift.
Reminders
GuyWay warns you 30 days before a document expires, again at 7 days, and on the day it runs out. The warning is a banner on Home, a line on Documents, and a notification on your phone if you have allowed them. Reminders are sent automatically; nobody has to remember to send them.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The renewal is not accepted | Blurred, cut off, or the name differs | The app shows the reason on the row. Retake the photo in daylight, whole document in frame, and send it again |
| The state stays Being checked for days | Not yet checked | Send a WhatsApp message to +592 655-7775 with your driver id |
| Access suspended although I sent it in time | The renewal was sent after the old one had already expired | Contact ops; the review is done the same day when access is at stake |
| The renewal has no expiry date | Some certificates carry none | The app only asks for a date on the documents that track one |
Related: Documents you need, Your data, App problems