Do this at the pickup, before anyone gets in, whenever the ride screen shows the PIN field.

Before you start. You have tapped I have arrived. The PIN is asked on every ride from 22:00 to 05:00 Georgetown time, and by day on the rides of riders who chose to be asked every time. When no PIN is asked, greet the rider by name and check the pickup with them instead.

Steps

Greet the rider by the first name shown in the app.
Ask the rider for the four digit PIN in their app. They read it out to you. Never tell a rider a PIN and never ask for it by message.
Type the four digits in the field "Ask the rider for the four digit PIN".
Tap Start the trip.

What happens next

The trip starts and the rider's app shows the route. The PIN tells the rider you are their driver, and tells you this is the person who booked. A rider keeps the same PIN from ride to ride: by default it is the last four digits of their phone number, and they can choose their own. Nobody at GuyWay can read a PIN the rider chose.

Five wrong entries on a ride lock the start. The app then says "Too many wrong tries. Ask the rider to check their GuyWay app and confirm it is you, or call the GuyWay team on +592 655-7775." The rider confirms in their own app, and the lock clears on your screen.

The pickup PIN has nothing to do with the car's PIN to Drive, which GuyWay sets and you never need.

If something goes wrong

Problem	Likely cause	Fix
"That PIN does not match"	The person is not the rider, or read the wrong number	Ask them to read it again from their app. If it still fails, do not start the trip and call operations on +592 655-7775
The rider has no PIN	Someone else booked the ride for them	The booker can share the PIN with the rider. Otherwise call operations
The rider will not give the PIN	Not the rider, or a misunderstanding	Explain that the PIN protects them. Do not start the trip without it. Call operations

Warning never start a trip that asks for a PIN without the matching PIN.