Do this at the start of every slot, at the hub, 2874 Greenfield, Providence, East Bank Demerara.
Before you start. You hold a line of slots and nothing is listed under Things to do first on Home. The walk round opens from 2 hours before your slot until 1 hour after it starts. A car leaves the hub charged to 80 percent or more; you never have to charge it yourself.
Steps
- Collect your key card at the hub. The key card opens and starts the car. You do not need a Tesla account.
- Sit in the car you are taking.
- Tap GO on Home. If the app does not know which car you are in, it asks Which car are you in? with the nearest first. Tap yours.
- When the app asks, tap Start on Walk round the car. It takes six photos, about three minutes.
- Photograph the front, the left side, the back, the right side, the inside from the driver door, and the screen showing the charge and the odometer. Tap Use this photo anyway only if the app doubts a photo you know is right.
- On a photo with damage, tap Mark damage, tap where it is, say what it is, then tap Save the damage and go on. Otherwise tap No damage, go on.
- Check the charge and odometer readings, and tick Rider kit in the car, Car papers in the glovebox and Clean inside and out.
- Tap Send to the desk. The app says you can go online now.
What happens next
The desk checks your photos and ticks when you collect the car; you do not wait for that check to go online. From the moment you take the car, every km and every charge on it is attributed to you until you hand it back. Your photos are your record of the car's condition at the start of your slot.
To swap to another car, open Your EV from the Account tab and tap Change car. The car you held is released when you take the other one.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| "The camera is off for GuyWay" | Camera permission refused | Tap Open the phone's settings and allow the camera. If you cannot, choose photos you took of the car just now; the desk checks them |
| A reading is wrong | The car has not reported in the last 15 minutes | Type the charge and odometer from the car's screen |
| The car you want was "just taken by another driver" | Someone took it first | Pick another car from the list |
| "No car is free right now" | Every car is held | Ask the desk on WhatsApp +592 655-7775 |
Warning never write down or try to use the car's PIN to Drive. GuyWay sets it, and you never need it.
Related: Your slots and the season pick, Return the car, Go online and receive offers