Do this right after a ride when a rider damaged or soiled the car, or left something behind. For a collision or anything on the road, use Report an incident instead.
Before you start. You are on the Ride complete screen. A report can be sent up to 24 hours after the ride.
Steps
- Tap Report damage, mess or a lost item.
- Pick Damage, Mess or Lost item.
- Say what it is and where it is in the car, or where the item is now.
- Tap Take a photo or Choose a photo. Up to 3 photos.
- Tap Send to the desk. The app shows the ticket number.
What happens next
The desk sees the photos with the ride. To have a rider charged for cleaning, add a Cleaning fee of GYD 3,000 to 20,000, with a photo, through Add a charge before you complete the ride. The desk approves it first.
When a rider reports something left in the car, Home shows "Your rider left something". Check the car. You can call or message the rider from the card for 72 hours after the trip. If you find the item, keep it safe and tell the rider or GuyWay. Do not hand it to anyone else.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| "The camera is off for GuyWay" | Camera permission refused | Choose a photo instead, or allow the camera in the phone's settings |
| "No signal. Nothing was sent." | No mobile data | Try again when the phone is back online |
| The report option is gone | More than 24 hours since the ride | Send a WhatsApp message to +592 655-7775 with the photos |
Related: Complete a ride and tips, Damage, the excess and the waiver, Chat and calls with the rider