GuyWay can stop a car from being driven, remotely, under clause 6.3 of the Driver Vehicle Rental Agreement. The clause sets narrow conditions, and the operations console enforces them in code: it refuses any request that breaks them and writes every request, allowed or refused, to an audit log under the name of the person who asked.
Where you find it
Clause 6.3 of the Vehicle Rental Agreement. In GuyWay Driver, you are sent the notice the moment it is given, in the app and on WhatsApp (SMS if you have not opted in), with the time to return the car by. Home shows a notice banner while it runs, and a red banner when the car is immobilised.
Rules that apply
| Rule | Detail |
|---|---|
| Never while occupied | A car with someone inside is never immobilised |
| Never while moving | A car in gear is never immobilised. Immobilisation only stops the car from being started again |
| Never when unreachable | A car the console cannot see is never immobilised, because nobody can prove it is empty and parked |
| Non-return | 48 hours written notice first. The notice starts a clock. Only when the clock has run out can the car be immobilised for non-return |
| Theft | If the car is reported stolen, it can be immobilised at once, subject to the two rules above |
| Dangerous operation | If the car is being operated dangerously, it can be immobilised at once, subject to the two rules above |
| Emergency release | You can ask for a release of 24 hours, twice in a rental month. Ask by calling +592 655-7775 |
| Lifting a notice | Operations lifts a notice or an immobilisation on the console. Returning the car does not lift it by itself: call the desk once the car is back |
| Who decides | An immobilisation is an admin action on the console, with a written reason, never automatic |
| How it works | The car's PIN to Drive is switched on. The car still opens with your key card; it will not drive. Nobody at GuyWay reads the PIN to you |
Statuses and transitions
| Status | Meaning | Reached from | Leads to |
|---|---|---|---|
| Normal | No notice, no immobilisation | Any | Notice issued |
| Notice issued | 48-hour clock running for non-return | Normal | Normal when operations lifts it, or Immobilised after 48 hours |
| Immobilised | The car will not drive | Notice expired, theft, or dangerous operation | Released |
| Released | Driving restored, by ops or by an emergency release | Immobilised | Normal |
What you should do
| Situation | Action |
|---|---|
| You receive a notice | Return the car to the hub within 48 hours, or call +592 655-7775 to explain |
| You need the car during the notice | Call +592 655-7775 and ask for an emergency release |
| The car will not start | Check the banner in the app. Call ops. Do not attempt to bypass the PIN |
| You believe the immobilisation is wrong | Say so on the call. Every action is audited and can be reviewed |
Note tampering with the car's telematics is a breach that cannot be cured. It ends the agreements.
Related: Return the car, Your two agreements, App problems