GuyWay keeps a copy of each document on your driver record, with its expiry date where it has one. You cannot go online until every required document is on file and approved.
When GuyWay adds a new required document
A newly required document does not stop you on the day it is added. The Documents screen shows it as due by a date, 30 days ahead unless GuyWay sets another, and you can go online and take rides until then. From that date it is required like the others. If you already filed an earlier copy that has expired, the same wait applies. A document that must be in place at once, such as insurance or a legal requirement, is set up without the wait, and you cannot go online without it from the day it is added.
Where you find it
Open the Account tab and tap Documents. Home also shows Open documents when something is missing or about to expire. Each row shows the document, its state and, where it has one, its expiry date.
You send a document by scanning it in the app. Tap the row, photograph the document, check what the app read from it, and tap Everything is right, send it. See Renew a document for the steps.
Elements
| Document | Required to go online | Expiry tracked |
|---|---|---|
| Driver's licence | Yes | Yes |
| Hire car licence | Yes | Yes |
| Police clearance certificate | Yes | Yes |
| Insurer approval | Yes | Yes |
| NIS card | Yes | No |
| National ID or passport | Yes | No |
| Driver Vehicle Rental Agreement | Yes, signed in the app | No |
| Platform Agency Agreement | Yes, signed in the app | No |
| Medical certificate | No | Yes |
| Proof of address | No | No |
A proof of address is optional for going online, but your agreements print your address from it. If it is missing, the signing screen asks you to scan it first. GuyWay can add a document type; it then appears on the same screen.
Rules that apply
| Rule | Detail |
|---|---|
| Scanning | Cards are scanned front and back. For an ID you choose National ID card, front and back or Passport, the photo page |
| Reading | An automated assistant reads the printed details to fill the form. You check every line before sending, and a person at GuyWay reviews the document |
| Review | The desk checks a document within one working day, and the app tells you when it is approved |
| Warning | From 30 days before the expiry date, the row shows Expires soon and Home shows a documents banner |
| Renewing early | A renewal waiting to be checked does not stop you while the document it replaces is in date. The row says "Your current one is good until" and the date |
| Expiry | A document is valid to the end of its expiry date. The day after, you go offline, even if you are online at the time. A trip already started is finished first. A ride you accepted but have not started goes to another car |
| Back online | When the renewal is approved |
| Copies | Stored encrypted, for the periods in the Driver Data Notice. A scan you start and never send is deleted after 7 days |
States
| State | Meaning |
|---|---|
| To do | Not on file yet |
| Being checked | Sent, waiting for the desk |
| Approved | Checked and valid |
| Expires soon | Within 30 days of its expiry date |
| Expired | Past its expiry date |
| Not accepted | Sent back. The row says what to fix |
| Not required | Optional; it does not stop you going online |
Note bring the originals to your first meeting with GuyWay. After that, renewals are scanned in the app.
Related: Apply to drive with GuyWay, Renew a document, Your data