GuyWay checks a fixed list of documents before your platform access is switched on, and keeps a copy of each one with its expiry date. A document that expires blocks new rides until the renewed one is on file.
Where you find it
In GuyWay Driver, open Account and tap Documents. Each document shows its state and its expiry date, and a banner on Home warns you before an expiry stops you going online.
Sending one is two taps and a photo. On the Documents screen, pick the document and its expiry date and tap Tell the desk it is coming, then tap Send it on WhatsApp and send the photo to +592 655-7775. Nothing is uploaded through the app; the first tap is what gives your photo a place in the queue with your name and its date on it. The original is seen once, at the hub at 2874 Greenfield, Providence. The desk checks it within one working day and you are told the outcome either way.
Elements
| Document | Who issues it | What GuyWay checks |
|---|---|---|
| Driving licence | Licence Revenue Office | Held for at least 2 years, class valid for a hire car, not expired. Valid 5 years |
| Hire-car licence | Licence Revenue Office | Required before activation; driving a hire car without it is an offence. 21 or over, G$2,500, valid 3 years, about 2 working days to issue |
| Insurer approval | GuyWay's motor insurer | Approved to drive a GuyWay car. No ride without it, and the agreements end if it is withdrawn |
| Police clearance certificate | Guyana Police Force | Issued recently, no disqualifying record |
| Medical certificate | A registered doctor | Fit to drive |
| National ID or passport | Guyana Elections Commission or the passport office | Identity and name match the licence |
| Proof of address | A utility bill or a bank statement | Current address |
| NIS registration | National Insurance Scheme | Registered as self-employed; compliance rechecked every year |
Rules that apply
| Rule | Detail |
|---|---|
| Activation | No ride until every document on the list is on file and approved |
| Insurer approval | The insurer approves each driver. If the insurer withdraws approval, the agreements end |
| Yearly recheck | Licence and NIS compliance are checked again every year |
| Expiry | Once a document has actually expired, platform access is suspended until the renewal is approved, not merely sent |
| Reminders | 30 days before the date, again at 7 days, and on the day. A banner on Home, a line on Documents, and a notification on your phone if you allow them |
| Renewing early | A renewal waiting to be checked does not stop you working while the document it replaces is still in date. Renew early; it costs you nothing |
| A ride in progress | An expiry never interrupts a ride. The check runs when you go online, so you finish the passenger you are carrying |
| Copies | GuyWay keeps the copies for the period set in the Driver Data Notice |
Statuses and transitions
| Status | Meaning | Reached from | Leads to |
|---|---|---|---|
| Missing | Not sent yet | Sign-up | Being checked |
| Being checked | Sent, not yet checked | Missing, Expiring | Approved or Rejected |
| Approved | Checked and valid | Being checked | Expiring |
| Expiring | Within the 30 day window | Approved | Being checked or Expired |
| Expired | Past the date on the document | Expiring | Being checked |
| Not accepted | Unreadable, or does not match. The reason is shown on the row | Being checked | Being checked |
Note bring the originals to the in-person meeting. A photo on WhatsApp is how a renewal reaches the desk afterwards.
Related: Apply to drive with GuyWay, Renew a document, Your data