Do this when the rider is not at the pickup, or when you cannot do a ride you accepted.

Before you start. A no-show and a cancellation are different. A no-show is never counted as your cancellation, and any no-show fee the rider owes is credited to you. Cancel only when you cannot do the ride.

Steps to record a no-show

Tap I have arrived at the pickup point. The waiting box starts.
Message or call the rider from the ride screen. The app has to see that contact before it offers the no-show.
Wait 15 minutes. At CJIA or Ogle, wait 60 minutes after a tracked flight lands, otherwise 30 minutes. The box shows the time left.
Tap Record a no-show when it appears, and confirm. The ride closes as a no-show.

Steps to cancel

You can cancel until the trip starts. After that, call operations on +592 655-7775.

Tap Cancel this ride on the ride screen.
Pick the reason. The sheet shows how many free cancellations you have left this week and whether this one costs anything.
Tap Cancel the ride, or Keep the ride. The rider is told at once, and the ride goes straight to other cars nearby.

Cancellation reasons

I am too far from the pickup
My vehicle needs charging
The pickup address is wrong
I cannot reach the rider
The rider asked me to cancel
I am not available
The pickup is unsafe
My vehicle has a problem
I have an emergency

The last three are never charged and never counted.

What cancelling costs you

Your first 2 cancellations of a ride you accepted each week are free. The week runs Monday to Sunday, Georgetown time. Each one after that costs GYD 1,000 and shows as its own line on your monthly statement. This is clause 5.4 of the Platform Agreement, version 1.2.3. Declining an offer is not a cancellation and never costs anything.

What you are credited

What happened	What you get
Rider is a no-show after the wait in step 3	The rider's no-show fee from the rate card, all of it, at once. None at the moment
Rider cancels after you accepted	The rider's cancellation fee from the rate card, all of it, at once. None at the moment
Rider cancels within 5 minutes of booking	Nothing
The desk cancels a ride you had accepted	What the rider would have owed at that point, paid to you by GuyWay
You cancel	Nothing. Free up to 2 a week, then GYD 1,000 each, except for an unsafe pickup, a vehicle problem or an emergency

The credit is yours whether or not GuyWay later collects the fee from the rider. When a ride is cancelled, the screen tells you the amount credited, or that there is no cancellation fee on this ride.

If something goes wrong

Problem	Likely cause	Fix
The button reads "No-show opens after the published wait"	The wait has not run, or I have arrived was not tapped	Tap I have arrived and watch the waiting box
The button reads "Message the rider first"	The app has not seen a message or call from you on this ride	Tap it to open the chat. With no signal, ask operations on WhatsApp +592 655-7775 to close the ride
The rider turns up as you record the no-show	Timing	Ask operations to reopen the ride
You cancelled by mistake	Wrong button	Tell operations at once; the ride can be given back to you if no other car has taken it

Cancel a ride or record a no-show