The Driver Standards are the conduct rules attached to the Driver Platform Agency Agreement. They are published in the app and on guyway.gy, and they are kept up to date. They say how a platform ride is done. Outside platform rides you decide how you dress and how you work.
Where you find it
In GuyWay Driver, open Profile and tap Driver Standards. The same text is on guyway.gy. The version date is at the top.
Elements
| Standard | What it requires |
|---|---|
| Brand kit | Wear the GuyWay shirt and the ID card on every platform ride. Off platform rides there is no dress rule |
| Livery | The GuyWay livery on the car stays on and is never covered |
| Platform rides only | No riders carried for money outside the platform while you hold a GuyWay car |
| Rider details | Never keep, copy or share a rider's number, address or destination. Never contact a rider outside the app |
| No soliciting | Never ask a rider to book you directly or outside the platform |
| Intoxicated riders | Refuse a rider who is intoxicated or abusive. The law allows a hire-car driver to refuse them |
| Riders under 18 | Only with an adult |
| Telematics | Never tamper with the car's telematics or the app's location. This breach cannot be cured |
| The car | Clean inside and out, charged for the next slot, returned on time |
| Driving | Within the law, no phone in hand, no smoking or vaping in the car |
| Payments | Fares are cashless. Cash is accepted for tips only |
Rules that apply
| Rule | Detail |
|---|---|
| Updates | Routine updates apply when published in the app |
| Material changes | A change that materially raises your obligations or costs comes with 30 days notice and a right to leave without charge |
| Breach | A breach may lead to platform access being suspended. Some breaches end the agreements |
| Not an instruction to work | No standard tells you when to be online, which ride to accept or how many rides to take. Those are your decisions |
| Marks | The brand kit and livery are used under a licence of the GuyWay marks, on platform rides only |
Note an instruction from a dispatcher or a member of the team that is not in the agreements or the standards has no effect. Only a written variation does.
Related: Your two agreements, SOS and incidents, Rate a rider