Do this at the drop-off of every ride.
Before you start. The car has stopped at the drop-off and the rider has everything they brought. Fares are cashless: the rider is charged through the app. Never take cash, for a fare or a tip. Add any toll, waiting or other charge with Add a charge before you complete the ride.
Steps
- Tap Complete the ride.
- Read the Ride complete screen: whether the rider's payment went through, your share, any tip and adjustment, and the charges you sent to the desk.
- Rate the rider. See Rate a rider.
- Check the back seat and the boot before you drive off.
- Tap Done, or Done without the rating. You are back on Home, still online.
If something was damaged, soiled or left behind, tap Report damage, mess or a lost item on the same screen. See Report damage, mess or a lost item.
What happens next
The rider receives a receipt. The fare is yours: GuyWay collects it as your collection agent, deducts the published charges, and shows the ride on your monthly statement. If the rider's card is still being charged, the screen says so; your share reaches your statement either way.
Tips go to you in full. A rider can add a tip in the app for up to 30 days after the ride. A tip appears on the completion screen and on your statement at 100 percent. GuyWay is cashless, so a tip is never handed over in cash.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| No signal at the drop-off | No mobile data | Tap Complete the ride anyway. The app keeps it and sends it when the signal returns; the final fare is checked from the route |
| The fare stays at Pending | The rider's card was declined or the MMG payment timed out | Complete the ride anyway. The platform retries, and ops chases the rider. The fare still reaches your statement once paid |
| The rider offers cash, for the fare or a tip | Habit | Decline politely. Explain that GuyWay is cashless and a tip can be added in the app |
| The fare looks wrong | A stop or change was not recorded | Note the ride and question the line on your statement. See Question a line on your statement |
| The office cancelled the ride while you had no signal | You finished it offline | The app records your finish and asks the office to look at it, or puts the ride back as completed |
| Complete is greyed out | The trip was never started | Tap Start trip first, then Complete |
Warning cash taken for a fare or a tip is money outside the platform and a breach of the platform agreement (clause 5.2).
Related: Rate a rider, Your monthly statement, Navigation, stops and waiting