Do this on the Ride complete screen after every ride.
Before you start. The ride is completed. The rider rates you separately. The rider never sees who rated them.
Steps
- Under "How was" and the rider's name, choose one to five stars.
- Pick what applies: "What went well?" for five stars, "What went wrong? Up to three." for fewer.
- If the problem was the booking or the app rather than the rider, pick Not about the rider. On its own it means the rating does not count against the rider.
- Add a comment if something needs saying. Keep it factual.
- Tap Submit rating.
If you tapped Done without the rating, Home shows "Rate your last rider". Tap Rate there.
What happens next
The rating is stored against the rider's account. A single low rating does nothing on its own. GuyWay uses ratings to spot riders who repeatedly cause problems, and a person reads and decides any review.
A comment about damage or a mess does not open a claim. Use Report damage, mess or a lost item on the same screen. See Report damage, mess or a lost item.
Your own rating
Your rating is on Your profile and on Account and data.
| Rule | Detail |
|---|---|
| Window | Your last 100 rated rides, none older than a year |
| First rides | No score until you have 5 ratings. The screen says how many more you need |
| Starting point | Every driver starts at 4.80. Your ratings move the number away from it, slowly at first: after 50 rated rides it is close to your own average |
| Lowest dropped | From 10 ratings, the single lowest in the window is dropped |
| Breakdown | From 10 ratings, the screen shows how many of each star and which reasons riders picked |
| Set aside | A rating set aside after a review does not count. The screen says how many |
To ask for a rating to be looked at, tap Ask us to look at a rating, say what happened on the ride and send it. Operations can take a rating out of your average, and you get a reply on the ticket.
Related: Complete a ride and tips, Your slots and the season pick, Driver standards