Do this on every ride, from accepting it to completing it.
Before you start. You have accepted the ride. The fare shown to the rider was fixed at booking and changes only for the reasons in the rider terms.
Steps
- Tap On my way and drive to the pickup. Tap Navigate to open the leg in Google Maps.
- Tap I have arrived at the pickup point, not before. It works only within 250 m of the pickup.
- Check the rider and, when asked, the PIN. Tap Start the trip. The drop-off now shows on the screen.
- Follow the route. Navigate always opens the next leg: each stop, then the drop-off.
- At a stop, tap Made the stop at and the stop's name when you have called there. The fare does not change for calling at a stop.
- Tap Complete the ride at the drop-off.
Stops and route changes
Only the rider or the desk can add a stop or change the drop-off. When they do, the ride screen shows "Drop-off changed to" the new place, or "The stops on this ride changed", with "Tap Navigate for the new route." Tap Navigate, or Dismiss to close the notice. If the rider asks you for a change, ask them to make it in their app, or call +592 655-7775.
If the car leaves the route for a while, operations may call you or the rider to check that all is well.
Waiting
The waiting box starts when you tap I have arrived. Waiting is free for the rider for 15 minutes. At CJIA or Ogle it is free for 60 minutes after a tracked flight lands, otherwise 30 minutes. Nothing is added to the fare automatically after that. If the wait was genuinely long, add an Extended waiting charge for the desk to approve.
Charges you add
Tap Add a charge on the ride screen, pick the item, enter the amount and say why, then tap Send to the desk. The desk approves it first, and it shows as its own line on your statement.
| Item | Amount |
|---|---|
| Toll at cost | GYD 0 to 5,000 |
| Extended waiting | GYD 0 to 5,000 |
| Alternative route | GYD 0 to 5,000 |
| Cleaning fee | GYD 3,000 to 20,000, with a photo |
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| I have arrived is refused | You are more than 250 m from the pickup | Drive to the pickup point first |
| "No signal, no map" | No mobile data | Use the Directions card: Google Maps and Waze find the road without a signal once they have the place |
| The road is closed | A closure not on the map | Take the sensible road and tell the rider. Add Alternative route if it cost more |
| "That leg has no coordinates" | The place has no map point | Read the address and drive |
Note a rider under 18 travels with an adult. Do not start a trip with an unaccompanied child.
Related: The pickup PIN, Complete a ride and tips, Chat and calls with the rider