Do this when you hand the car back, and whenever a battery message tells you to return to the hub.
Before you start. A car leaves the hub charged to 80 percent or more, and you never have to charge it yourself during a slot. The hub charger and the charging card are for the GuyWay car only. Never charge the car elsewhere unless the desk sends you there.
Steps
- Park at a free charger at the hub, 2874 Greenfield, Providence.
- Open the charge port from the car screen or with the button on the cable.
- Plug in the cable. Check that the car screen shows it is charging.
- Check Home: the charge tile reads Charging. Your EV under the Account tab shows the charge, the range and that the car is on the cable.
What happens next
The platform reads the charge from the car. You are offered a ride only when the charge covers the drive to the pickup, the trip and the drive back to the hub, with 15 percent kept in reserve. When the charge is short, the ride goes to another car. A car on the cable can still be offered a ride; 2 minutes are added to its time to the pickup for unplugging.
The battery rules watch every car:
| Level | What happens |
|---|---|
| 35 percent or less | The desk sees a warning. Nothing is sent to you |
| 25 percent or less | A WhatsApp message: finish this ride, then return to the hub to charge. You are offered only rides that end within 4 km of the hub |
| 15 percent or less | A WhatsApp message: do not take new rides, return to the hub now. You cannot go online again until the car is above 15 percent |
The messages read, for example: "GuyWay: GW-012 is at 24% with about 37 km above the reserve. Finish this ride, then return to the GuyWay hub at 2874 Greenfield, Providence to charge." The distance is what the car can still drive above the 15 percent reserve, the same figure dispatch uses; at 15 percent or less the message gives no distance. You receive one message per level at most every 30 minutes. From 23:00 to 05:00 the 25 percent message is held until 05:00; the 15 percent message is sent at any hour. Plugging in ends the alert.
The desk may also send you to a public charger. The suggestion comes with Navigate.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The car does not start charging | Cable not seated, or a charger fault | Unplug, plug in again, or try another charger. Then tell the desk |
| Home shows a lower level than the car | The car has not reported for a few minutes | Wait. If Home says the car has not reported for several minutes, press the brake to wake it |
| A battery message arrives while the car is on the cable | The message left before you plugged in | No action. The level on the car is what counts |
Related: Return the car, Head back to the hub, Notifications and quiet hours