Do this at the end of every slot, at the hub, 2874 Greenfield, Providence.
Before you start. Go offline before you drive to the hub, so dispatch does not offer you a ride on the way. Plan to arrive before the slot ends. A car must be back before the next holder's slot starts.
Steps
- Tap Go offline in GuyWay Driver.
- Drive to the hub and park at a free charger.
- Plug in the cable and check that the car shows Charging.
- Remove your belongings and any rubbish. Check the back seat and the boot for riders' items. Hand any lost item to the attendant.
- Take a photo of each side, the front, the back, the wheels and the interior.
- Tap Return in the app, upload the photos and note the charge level. Check with GuyWay operations for the charge level a car must have at return.
- Hand your key card to the attendant if your next slot is not the next day. Keep it if the attendant tells you to.
- Tap Confirm return.
What happens next
The car is unassigned from you on the platform. Your slot ends on your statement at the time of the confirmed return. Km driven, charges and any damage found are attributed up to that moment.
If you return the car late, the published late return charge is applied to your statement. Check with GuyWay operations for the late return charge and the grace period before it applies.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| I cannot reach the hub before the slot ends | Traffic, or a long last ride | Send a WhatsApp message to +592 655-7775 before the slot ends. The charge still applies unless ops waives it |
| The app will not confirm the return | No signal at the yard | Ask the attendant to record the return on the console |
| Damage I did not cause is found | Not on the previous handover photos | Show your collection photos. Damage between your collection and your return is yours |
| I forgot to go offline | The app was still online | Go offline as soon as you notice; any ride offered was yours to decline |
Warning a car not returned at the end of a slot is a non-return under the rental agreement. GuyWay gives 48 hours written notice before it immobilises a car for non-return. See When a car can be immobilised.
Related: Collect the car at the hub, Published charges, Slot packages