Do this when you hold a car and want ride offers.
Before you start. Notifications and location must be allowed for GuyWay Driver: ride offers arrive as notifications, even with the app closed. Your documents, agreements, Driver Data Notice and photo must be in order; Home lists anything missing under Things to do first, and GO reads Finish these until it is clear.
Steps
- Open Home and tap GO.
- Allow what the phone asks for. GuyWay reads your location only while you are online, including with the screen off, and stops when you go offline.
- If the app asks Which car are you in?, tap the car you are sitting in. If it asks for photos first, walk round the car. See Collect the car at the hub.
- Wait for an offer. The status reads "You're online" and Home reads Finding trips.
- Read the offer: your share and the fare, the length of the trip in minutes, how far and how many minutes away the pickup is, and the number of riders and bags, the flight or a note. The drop-off is shown when you start the trip.
- Tap Accept to take the ride. Or tap Decline and pick a reason. Letting the clock run out declines it too.
- To go offline, press and hold the stop button that replaces GO for one second (Hold to stop).
What happens next
Once you accept, the ride screen opens and the rider sees your name, photo, car and plate. Dispatch will not offer you another ride until this one is completed, cancelled or closed as a no-show.
An offer stays on screen for 25 seconds. A ride marked Assigned to you is different: the desk has given it to you, and it is yours unless you tap Decline before the clock runs out. Declining costs nothing.
Declining any offer carries no charge and is never held against you. Which rides you take is your decision. A ride you declined is not offered to you again.
You are offered a ride only when the car's charge covers the drive to the pickup, the trip and the drive back to the hub, with 15 percent in reserve. A car that has not reported for 10 minutes, or that is immobilised, is left out.
Decline reasons
- The pickup is too far
- Not enough charge for this trip
- I am taking a break
- I am on my way back to the hub
- I cannot get there in time
- Another reason
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| GO reads Finish these or Photos first | Something on Things to do first, or the walk round | Tap GO; it opens what is missing |
| "Turn on notifications to go online" | Notifications are off for GuyWay | Tap Open settings and turn on notifications |
| No offers for a long time | No position from the phone, low charge, or the phone put the app to sleep | Check signal and location. On Android, open Keep GuyWay running under Account and data |
| "Your accept did not reach GuyWay" | The signal dropped as you tapped | If the offer is still open, tap Accept again |
Related: How rides and zone suggestions are shared, The pickup PIN, App problems