Do this once, when you want to rent a GuyWay car and take rides through the platform.
Before you start. You must be 21 or over and have held a driver's licence for 2 years or more. You also need a mobile number that receives WhatsApp or text messages, and time for one meeting in Georgetown and one induction at the hub, 2874 Greenfield, Providence. Every driver is an independent operator who rents the car and takes rides on their own account.
Steps
- Install GuyWay Driver from the App Store or Google Play and open it.
- Enter your mobile number and tap Send me a code. The code comes by WhatsApp, or by text message if WhatsApp cannot take it; the screen says which. Type the six digits. Any number can sign in.
- Tap Apply to drive. Enter your name as it is on your licence, tick the two statements, and say whether you hold a hire car licence, have applied for one, or not yet.
- Tap Send it. Home then shows Your application and its state each time you open the app.
- Wait for the desk. It answers within one working day on WhatsApp and arranges a meeting. Tap What to bring for the list of documents.
- Attend the meeting with the originals. The team checks your licences and police clearance and answers your questions about the two agreements.
- Wait for the insurer's approval. GuyWay cannot activate a driver the insurer has not approved; the approval is filed as one of your documents.
- Attend the safety induction at the hub. It covers the car, safety and insurance.
- Open the app and work through Things to do first on Home: scan your documents, sign the agreements, confirm the Driver Data Notice and add your photo.
If you do not hold a hire car licence yet, apply anyway and say so in step 3. The Licence Revenue Office issues it.
What happens next
Home changes by itself once GuyWay creates your driver record. You do not have to sign out and back in. Each item under Things to do first opens the screen that clears it, and the list empties as you go. GuyWay countersigns your agreements when it approves your account, usually within a working day.
When the list is clear you can pick your slot line, walk round the car and go online. See Go online and receive offers.
Application states
| State on the card | Meaning |
|---|---|
| With the desk | Sent, not yet opened |
| Being read | The desk is looking at it |
| Not going ahead | Declined, with the reason. The card gives the date you can apply again, 30 days after the decision |
| Approved | Accepted. Home then shows Things to do first |
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The code never arrives | Wrong number, or no signal | Check the number and the country code, move to a spot with signal, and tap Send a new code when the countdown ends |
| The application was declined | The reason is on the card | Fix what it names and apply again from the date on the card. Tap Message the desk with any question |
| Home still lists things to do after the induction | A document is not approved, an agreement is unsigned, or the photo is missing | Tap each item on the list. Otherwise ask on WhatsApp +592 655-7775 |
Related: Documents you need, Your two agreements, Go online and receive offers