What happens if my payment fails?

The ride shows Payment didn't go through; fix it there, or pay before your next booking.

Updated
5 October 2026

The ride shows Payment didn't go through with the reason. Choose another method in the Wallet if needed, then tap Fix it on the ride. A fare still unpaid 10 minutes after the ride must be paid before you book again: tap Pay now, or Pay GYD ... to book on the booking screen. See Pay for your ride.