Do this when you want a car as soon as one is available.
Before you start. You need an account with a payment method on file. Turn on location services so the app can place your pickup. Be at, or close to, the pickup point: the driver waits 5 minutes after arriving, and a no-show fee applies after that.
Steps
- Open the app. The map centres on your position.
- Tap Where to? and enter the destination. Pick it from the list or drop the pin on the map.
- Check the Pickup point. Drag the pin if it is not where you will be standing.
- Read the fare shown under the vehicle type. It is fixed before you confirm.
- Add a note for the driver if the entrance is hard to find. Ask here for a child seat if you need one.
- Choose the payment method, or keep the default.
- Tap Confirm ride.
What happens next
GuyWay looks for the nearest car with enough charge for the whole trip. When a driver accepts, the app shows the driver's name, the car, the plate, the ETA and your pickup PIN. You can call or message the driver from the ride screen.
The fare you saw is the fare you pay, unless you change the drop-off, add a stop, cause a significant detour or extended waiting, or a toll applies. Those cases are listed in Fares explained.
Note You can cancel free within 3 minutes of the driver accepting. After that GYD 300, or GYD 500 once the car is at the pickup. The amount is always on the screen before you confirm, and your first fee in 30 days is waived.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| No fare is shown | The pickup or drop-off is outside the service area | Check Where GuyWay operates |
| No driver is found | No car is free nearby, or none has enough charge | Wait a few minutes and try again, or message +592 655-7775 |
| The pickup pin is wrong | Location services are off or imprecise | Turn on location services and drag the pin by hand |
| Confirm ride is greyed out | A previous payment is still pending | Settle it under Payment, then book again |
Related: Schedule a ride for later, The pickup PIN, Cancellation and no-show fees