Do this as soon as the car is damaged, whoever caused it.
Before you start. Clause 8 of the Vehicle Rental Agreement sets what you may owe. Your figures are in its Schedule 1 and on the Insurance schedule screen under Your agreements.
Steps
- Make sure everyone is safe. Call 913 for an ambulance or 911 for the police if needed.
- For a collision or anything on the road, open Report an incident and follow it. See Report an incident.
- For damage or a mess a rider caused, use Report damage, mess or a lost item on the Ride complete screen. See Report damage, mess or a lost item.
- For damage you find at the start or end of a slot, mark it on the photo during the walk round.
- Drive to the hub if the car is safe to drive. Otherwise call +592 655-7775.
- Read the repair invoice or estimate when GuyWay sends it. Nothing is recovered before you have it.
What happens next
| Situation | What you owe |
|---|---|
| You were at fault | The actual repair cost, up to the Damage Excess of GYD 165,000 for each incident |
| Several incidents | No more than GYD 495,000 in any rolling 12 months |
| You were not at fault and the other party is identified | Nothing |
| Theft or total loss | Nothing, except in the cases below |
The limits do not apply, and you owe the full uninsured cost, where the loss comes from: use the agreement prohibits; a driver who is not authorised; an incident not reported as the agreements require; alcohol or drugs; driving into a flooded road, or damage to the underside or roof or from an overhead obstruction; driving on after a warning light required the car to stop; or losing the keys or the charging equipment.
Amounts are taken first from the security deposit, then in instalments of at most one third of the net balance on any monthly statement.
The Damage Waiver
A Damage Waiver lowers the excess you owe after an incident that is your fault, at a published rate per slot. It is not insurance. You choose it, or not, before you sign; your choice is printed in Schedule 1.
| Tier | Reduced excess |
|---|---|
| Tier 1 | GYD 75,000 |
| Tier 2 | GYD 25,000 |
The Insurance schedule screen shows the rate per slot once it is published. The waiver does not apply to the cases listed above.
If something goes wrong
| Problem | Likely cause | Fix |
|---|---|---|
| The damage was there when you collected the car | Not on your walk round photos, or not marked | Point the desk to your walk round photos. Damage before your slot is not yours |
| You disagree with the invoice | Scope or price | Question the line on your statement within 30 days, or dispute the statement within 14 days |
| An instalment is more than a third of your net balance | Statement error | Question the line; the cap is in clause 8.5 |
Related: Report an incident, Published charges, Your monthly statement